ابراهيم جعفري

Works closely with senior management, providing administrative support such as:
•Manages the Chairman’s Office and serves as Bank Relationship manager
•Drafts communications on behalf of the Chairman, prepares correspondence
•Manages Chairman’s diary, schedule and appointments
•Plans, Organizes and Manages corporate events
•Manages and Maintains office systems including data management and filing
•Monitors Chairman’s email and other communications and responds as directed
•Records minutes and action plans during Management meetings
•Arranges travel itinerary and logistics
•Greets and interfaces with senior visitors
•Compiles and Prepares reports, presentations, correspondences and briefings
•Sourcing office stationery, equipment and hospitality supplies
•Researches and presents findings as directed

Project and Construction Management Services of the Riyadh Metro Project

Personal Assistant to Package Director
•Collects statistics and relevant data for reports both internal and external use
•Monitoring Project staff timesheets and time-off schedule, reviewing for accuracy and allocate corresponding project charges
•Maintains employee directory and database
•Receives and distributes mail, responds to calls and relays messages in a timely manner
•Coordinates meetings, records minutes and distributing task to Project teams
•Prepares presentations and maintaining the Project database
•Supports Document Control team with maintaining design and construction records

and arranges travel arrangements for Executives and Staff
•Drafts and prepares meeting agenda and logistics
•Manages Reception, greets visitors and responds to calls and request for information
•Prepares and writes correspondence, as directed
•Prepares regular reports and presentations
•Manages and maintains daily office operations

and terminate system low voltage field devices
•Loads system-level controller software
•Carries out basic commissioning and system diagnostics from system-level controllers to end devices (i.e. sensors, actuators, etc.), completes required commissioning documentation
•Supervises installation of systems and control devices
•Monitors central Control Systems

prompt and professional solutions for customer inquiries via phone, email, online chat etc.
•Researches, prioritizes and resolves customer issues in timely and accurate fashion
•Maintains documentation of customer inquiries and responses for future reference.
•Handles dissatisfied customers in a polite and professional manner
•Tracks and follows up customer requests in a timely manner
•Identifies and implements new process plan to improve customer support service
•Manages large volume of customer calls in friendly and courteous manner
•Provides outstanding and exceptional customer service
•Greets and addresses customers in a friendly and respectful
•Maintains procedures and processes for first level problem determination
•Works with product and sales teams to address and resolve customer issues efficiently
•Returns customer calls in a timely manner to ensure customer satisfaction

and maintains Fault-signaling Control Room for caches of Military Aircraft Systems of Alyamamah Project.

organizational goals, assists in planning, organization and implementation of plans for administrative affairs, according to the regulations and procedures
•Receives and studies complaints received by the company in conjunction with all departments and divisions concerned
•Verifies that all administrative instructions are in place and sanctions implemented for violators, as directed
•Ensures the application of policies and procedures of public relations that enhances the Company's reputation
•Controls use, allocation and maintenance of equipment for transportation, communication and other administrative services
•Responsible for ensuring car maintenance, dealing with traffic matters and related issues
•Responsible for equipping and rehabilitating buildings services, implement preventive and remedial action for maintenance
•Drafts and prepares correspondence of Office Head

Administrative support for Watch Maintenance Workshop consisting of a group of professional technicians

•Follows up with customers and agents, arranges appointments if required
•Prepares reports on Technicians’ performance and workmanship
•Records customer complaints received on Watch quality, refers to appropriate