Wholesale Sevices Management Officer
NCBS-Mobily
مجموع سنوات الخبرة :12 years, 2 أشهر
Responsible to provide pre sale technical feasibility and solutions for services ordered by International and National operators related (MPLS-L2/L3 VPN, Leased lines, IPLC, IP Transit)
Responsible to provide the technical feasibility and high level diagram to the KAM with our technical solution and recommendation for IPLC, Leased lines, LMC L2/L3 VPN Via GPON/Microwave
Responsible for Provisioning new customers orders with their services (MPLS L2VPN, MPLS L3 VPN, IPLC, IP Transit, Leased lines) once confirmed orders.
Responsible to deliver the technical feasibility and provision the service with in the agreed SLA with partners.
Responsible for end to end testing once circuit is provisioned both on TXM level and core level.
Responsible for aftersales support for issues related to GPON, DWDM, SDH, Microwave, core network, L2 VPN, L3VPN, IP VPN and high level escalation .
Completed Projects:
-Provided Technical Feasibility solutions via DWDM for Zain KSA for 6X10G’s
-Delivered and Implemented 6X10 Gbps leased lines via DWDM for Zain
-Technical Feasibility solutions for LMC, IPLC, Leased lines Microwave and GPON to AT & T USA, TATA, Verizon, Etisalat, Batelco, BTC, BSO, PCCW, VIVA , Du, Atheeb, ITC, STC, Lebara, Zain .
-Applied QinQ as a new solution via microwave for AT&T USA,
Certifications:
JNCIA SP
JNCIP SP
CCIE-SP
Solving issue on high backbone network including IPLC, global IPLC, SDH, DWDM, MPLS, GPON, L2/L3 VPN
Working as Service Assurance Officer with the following Responsibilities:
- Receive complaints from partners and customers (Domestic or International) through email, phone or other Channel.
- Coordinate and follow up with all relevant Operation teams for quick and efficient resolution of the fault.
- Escalation of matter if complaint is not resolved within stipulated timeframe.
- Keep partner's representative and Key Account Manager updated about progress of fault resolution.
- Officially close the complaints and insure customer satisfaction.
- Act as single point of contact for all customers enquiries, requests and requirements to normal network operational activities including planed MDT, preventative actions, site access etc.
- Reports any potential or actual network risk or issue detected by the customer which may not have been detected or formally escalated.
- Adhere to the department’s policies and procedure.
o Prepare reports and internal documentation.
Major Services include :
- Co-Location Service
- Global IP-Transit Services
- IPLC (International Private Leased Circuit) Services
- IPLC Transit Service
- MPLS (Multiprotocol Label Switching) Service
- Regional Cable Network - RCN
- Mobily's Metro Fiber Networks
- International Voice Conveyance Service
- Voice Transit/Termination Service
- VSAT Data Service
- National Roaming Service
- Site Sharing Service
- LMC ( Last-Mile Connectivity)
Implementation of plan as instructed by the Mobily.
Making sure the standards of Mobily from FDT to ODB has been implemented accordingly.
Coordination with the Mobily engineers
Giving daily progress report to GM and Mobily engineer.
Splicing Supervision (Fujikura 60 FSM)
CAREER OBJECTIVE
To work in a well reputed environment with a team of skilled and highly motivated professionals, where chances of excelling are high and where I can utilized my potential and skills up to the best to further strengthen that environment and to polish myself.
Micronet Broadband and NAYAtel Pvt. Ltd, Islamabad - Period: March 12, 2012 To March 15, 2013 Site Engineer / Technical support (FTTh/GPON) At Nayatel Islamabad Pakistan
Monitored OSP Progress and resolving issues affecting Implementation progress Prepared & Reviewed Project Implementation Plan (PIP)
Installed GPON/FTTh sites (OLT, ODF, Splitters) at ISP side Installed and configure ONT at premises
Provided Technical support for FTTH OSP work
Micronet Broadband and NAYAtel Pvt. Ltd, Islamabad - Pakistan Operations Engineer
Network designed, installed, configured & troubleshoot
Implemented and troubleshoot PPPoE, IP Routed & P2P circuits. Configured & Troubleshoot MPLS based L2/L3 VPNs Commission Network services like HOSTEX, PRI, VOD and IPTV
Network Level Support to TAC, Field Engineers, Telecom Operators/Corporate Customers Tested Alcatel 7340 and 7342 FTTH solutions for GPON (ITU‐T G.984) effectively updated CRM for all Trouble Tickets and New Installations. Coordinated with upstream/backbone internet providers (NOC) provided support to xDSL and VoIP customers
L2/L3 VPNs support and troubleshooting‐Cisco 7609
TECHNICAL TRAININGS
DSL Technology, using PPPoE in ATM Technology (Access Networks) Training Workshop at NAYAtel
BPON & GPON (Optical Fiber) Technology, Physical Network Layout and Transmission, NAYAtel Islamabad
Troubleshooting of DNS, FTP, Web, SMTP, Relay and Proxy Servers Training Workshop at Micronet Broadband Routing Protocols (OSPF, IS‐IS, BGP, MPLS), Advance Routing Workshop at NAYAtel Transmission of IP TV; the protocols and equipment involved. Advance Workshop at NAYAtel Limited Introduction to Next Generation Networks (NGN), NAYAtel Islamabad Fiber to the User (FTTU) Installations, NAYAtel Islamabad
Customer Handling, NAYAtel Islamabad
AWARDS, ACHIEVEMENTS & CERTIFICATES
Promoted as OE (Operations Engineer) through FTP (Fast track promotion)
EDUCATIONAL CAREER
Bachelor of Electrical (Telecom) Engineering 2012
COMSATS Institute Of Information Technology, Islamabad
HSSC from BISE Kohat 2005
SSC from BISE Mardan 2003
FINAL YEAR PROJECT
Study Of Synchronization Techniques Using DVB-T2
REFERENCE
References will be provided on request