ibtissam el ahyai

Guest Relation officer at Auris Plaza Hotel

• United Arab Emirates
• My current job since January 2012

I worked at Kramz Elysee . A Multi cuisine Restaurant located in Sheikh Zayed Road as an Hostess cum Order Taker from 19.12.2010 to 20.10.11.

Areas of Responsibility:

Deliver the company experience for guests.
Work with the hotel team to create the company experience for guests.
Create an environment for the guests designed to stimulate all senses. through personal services, amenities and experiences.
Follow up with guests with additional services that enhance the guests’ experience.
Handle guest requests personally and/or refer as appropriate.
Demonstrate the hotel values when providing service and teamwork


Handle customer inquiries and complaints.
Maintain that all SOP’s applied to room service are followed.
Process customer bills promptly and accurately.