ابتسام خاور بت

• Act as primary escalation and advisory point for customs compliance matters, presenting structured
compliance updates and risk mitigation strategies to Group Financial Controller, Group Compliance Officer,
and Group Managing Director.
• Designed regional customs compliance governance framework ensuring full alignment with UAE Customs,
Federal Tax Authority (FTA), and Free Zone Authority regulations across import and export operations.
• Advised on customs classification, valuation, and declaration accuracy in line with UAE Customs, FTA, and Free
Zone regulations.
• Led engagement with regulators (Dubai Customs, JAFZA, FTA), advising on audit responses and corrective
action strategies.
• Oversee end-to-end processing and reconciliation of customs declarations, ensuring data integrity across
ERP (Oracle OTM/GTM) and Dubai Customs.
• Coordinate with cross-functional teams (Finance, IT, Logistics, and Compliance) to identify and rectify
declaration discrepancies, reducing compliance risk and financial exposure.
• Conducted detailed data analysis and exception reporting, reconciling over AED 58 million worth of customs
transactions with full traceability.
• Designed and documented Standard Operating Procedures (SOPs) for logistics clearance, shipment
collection and delivery, customs reconciliation and compliance monitoring, ensuring sustainable process
governance.

• Directed import/export operations across air, sea, and land for Oil & Gas clients which included customs clearance, shipment collection, transportation and distribution.
• Managed the migration to Oracle OTM/GTM ERP, integrating seamlessly with Dubai Customs B2G systems, improving workflow efficiency by 30%.
• Reconciled USD 4 billion worth free zone import customs transactions with 99% accuracy.
• Spearheaded the development of a web-based customs reconciliation portal and achieved USD 1.6 million revenue growth through tariff reviews and stringent cost control measures.
• Enhanced support to manufacturing product lines by reducing inventory carrying costs by 10% through process improvements like JIT inventories and duty exemption processing through Ministry of Industries and Advance Technologies.
• Participated with cross functional teams for preparation of VAT frame work and its implementation.
• Reconciliation of USD 41 million worth of duty paid imports and exports for quarterly VAT payments.
• Coordinated with cross functional teams to prepare yearly budget by forecasting business, staff expenses, CapEx and OpEx.
• Monitored KPIs to optimize operations, achieving a 25% reduction in clearance and transit delays at UAEs Hatta border.

• Managed daily logistics operations, handling over 100 shipments and ensuring on-time delivery across all locations.
• Conducted compliance audits that maintained a 100% adherence rate to customs and trade regulations.
• Improved team productivity by 15% through mentoring and performance optimization programs.
• Reduced transportation costs by 15% by performing efficient load planning and shipment collection from different locations.

• Streamlined operations for cargo movements between facilities, achieving a 98% shipment accuracy rate.
• Launched compliance-focused training programs, increasing regulatory awareness across teams.
• Mediated with IT department on projects to automate departments activities as well as for resolution of discrepancies.

• Oversaw customs documentation processes, increasing billing accuracy by 15% and reducing errors by 25%.
• Processed customs declarations through Dubai Trade with 95% accuracy.
• Processed airport and seaport documentation through relevant online portals.
• Partnered with IT to digitize logistics workflows, enhancing administrative efficiency.

• Reviewed import and export documents to ensure accuracy and compliance with customs requirements.
• Handled archiving of documents, digitally and manually.