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Muhammad Idris, General Cleaner - Hygiene And Sanitize

Muhammad Idris

General Cleaner - Hygiene And Sanitize·Astoria Hotel,

Indonesia

High school or equivalent, Automotive Engineering

Work experience

Total years of experience: 4 years, 9 months

General Cleaner - Hygiene And Sanitize

April 2026 - Present

Astoria Hotel,

Varna, Bulgaria

April 2026 - Present

• Executed daily cleaning and disinfection of 50+ guest rooms and public
areas using approved chemicals and color-coded systems, ensuring
compliance with 5-star hotel and HACCP standards - Operated industrial
equipment including floor scrubbers, vacuums, and steam sanitizers to
maintain hygiene in high-touch areas, lobbies, and F&B outlets per OSHA
guidelines - Monitored cleaning supply inventory and PPE usage, reported
Company industry:
Hospitality & Accomodation

Crew member

August 2023 - December 2023

Five Guys UAE,

Dubai, United Arab Emirates

August 2023 - December 2023

• Prepared burgers, fresh-cut fries, and milkshakes for 300+ daily customers
following Five Guys SOP and HACCP standards while maintaining 100% food
safety compliance - Delivered high-speed, accurate service during peak hours
using POS system for orders and payments in a multicultural, high-volume
fast-casual environment - Maintained kitchen and dining cleanliness per UAE
municipality regulations through equipment sanitation, FIFO stock rotation,
and opening/closing duties.
Company industry:
FMCG
Job role:
Customer Service and Call Center

Cashier

January 2022 - January 2023

PT. Catur Mitra Sejati Sentosa Mitra 10 Indonesia,

Sidoarjo, Indonesia

January 2022 - January 2023

installment payments with 100% accuracy - Reconciled opening/closing cash
counts and prepared daily sales reports, identifying and resolving
discrepancies to maintain financial integrity - Delivered fast, professional
service during peak hours by managing queues, applying promotions, and
coordinating bulk order billing with sales staff Sidoarjo Indonesia.
Company industry:
Retail & Wholesale
Job role:
Accounting and Auditing

Barista

January 2020 - January 2021

PT. Kawan Lama Group Chatime Indonesia,

Surabaya, Indonesia

January 2020 - January 2021

Prepared 150+ beverages daily per Chatime SOP, ensuring taste consistency
while customizing sugar, ice, and topping levels based on customer
preference - Operated POS system for cash, card, and e-wallet transactions
while upselling seasonal drinks and toppings to exceed daily sales targets -
Maintained food safety standards through equipment sanitation, FIFO/FEFO
stock checks, and opening/closing duties to ensure store compliance
Surabaya Indonesia
Company industry:
Food & Beverage Production
Job role:
Hospitality and Tourism

Sales Assistant

May 2019 - October 2019

PT. Hero Supermarket Tbk. Guardian Indonesia,

Surabaya, Indonesia

May 2019 - October 2019

Achieved monthly sales targets by recommending health, beauty, and
pharmacy products while maintaining product knowledge and planogram
standards - Processed transactions via POS, handled cash/card payments,
and promoted Guardian membership to increase customer retention
Company industry:
Retail & Wholesale
Job role:
Sales

Front office Concierge Bellman

December 2016 - August 2017

Swiss Belhotel Airport Jakarta,

Tangerang, Indonesia

December 2016 - August 2017

Coordinated with housekeeping, F&B, and security teams to fulfill guest requests
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Customer Service Person

February 2016 - October 2016

Pacific Place Jakarta (Property/Real Estate),

Jakarta, Indonesia

February 2016 - October 2016

while coordinating with security and management teams - Supported event
activation and crowd control during peak seasons and public holidays to
ensure smooth mall operations Jakarta Indonesia.
Company industry:
Facilities & Property Management
Job role:
Customer Service and Call Center

Education

Vocational High School

May 2014

May 2014

High school or equivalent, Automotive Engineering

Indonesia

GPA (rating): Good

GPA (rating): Good

Skills

ANALYTICS
Intermediate
ANALYTICS
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
ORDER PROCESSING
Intermediate
ORDER PROCESSING
Intermediate
PRODUCT KNOWLEDGE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
Hospitality
Expert
Hospitality
Expert
Guest Service
Expert
Guest Service
Expert
Hotels
Expert
Hotels
Expert
Food Service
Expert
Food Service
Expert
Cashiering
Expert
Cashiering
Expert
Teamwork
Expert
Teamwork
Expert
waiter
Expert
waiter
Expert
Concierge Services
Expert
Concierge Services
Expert
Front Office
Expert
Front Office
Expert
Personal Service
Expert
Personal Service
Expert
Cashier
Intermediate
Cashier
Intermediate

Languages

English

Beginner

Hobbies and interests

Watching films
Reading
Cycling
service
Traveling