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Idris Yunus Yusuf, Globaal sales and customer support reservation agent

Idris Yunus Yusuf

Globaal sales and customer support reservation agent·Ethiopian Airlines.

Ethiopia

Master's degree, Business Administration

Work experience

Total years of experience: 5 years, 1 months

Globaal sales and customer support reservation agent

October 2022 - February 2026

Ethiopian Airlines.

Addis Ababa, Ethiopia

October 2022 - February 2026

= skilled in providing professional, courteous, and
multilingual support via phone, email, and live chat.
= Proficient in handling flight reservations, rebookings|
cancellations, and e-ticketing with accuracy an
speed.
= Resolve complex customer inquiries and complaints,
demonstrating a deep understanding Travel
Modifications Flight reservation systems with
empathy and professionalism.
= Excellent verbal and written communication skills
with a focus on customer satisfaction and clarity.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Sales Man.

June 2021 - December 2022

Mullege PLC.

Addis Ababa, Ethiopia

June 2021 - December 2022

= Actively listened to customers to determine their
needs, provide recommendations, and suitable
products accordingly.
= Built strong customer relationships through door-to-
door sales visits, effectively introducing new product
line, personalized service and regular follow-ups to
encourage repeat business.
Resolved customer concerns and complaints
promptly, ensuring satisfaction and company trust.
Company industry:
FMCG
Job role:
Sales

Supervisor and Poll worker.

February 2021 - June 2022

National Election Board of Ethiopia.

Addis Ababa, Ethiopia

February 2021 - June 2022

• Demonstrated expertise in managing polling stations,
overseeing voting procedures, and ensuring
compliance with electoral laws and protocols.
= Proven ability to work under pressure in politically
sensitive environments, with a strong commitment tc
neutrality, integrity, and civic duty.
= Supervised polling station operations during national
elections, ensuring compliance with procedures and
ethical standards.
• Maintained strict neutrality, transparency, and
integrity throughout the election process.
Company industry:
Other Business Support Services

Education

ADMAS UNIVERSITY.

July 2024

July 2024

Master's degree, Business Administration

Ethiopia

Haramaya University

February 2021

February 2021

Bachelor's degree, Information Technology

Ethiopia

Skills

ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DISTRIBUTION STRATEGIES
Intermediate
DISTRIBUTION STRATEGIES
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROACTIVITY
Intermediate
PROACTIVITY
Intermediate
SALES
Intermediate
SALES
Intermediate
SUPPLY CHAIN MANAGEMENT
Intermediate
SUPPLY CHAIN MANAGEMENT
Intermediate
Data Analysis
Expert
Data Analysis
Expert
Management
Expert
Management
Expert
Marketing
Expert
Marketing
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Technical Support
Expert
Technical Support
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Data Entry
Expert
Data Entry
Expert
Administration
Expert
Administration
Expert
Airlines
Expert
Airlines
Expert
Data Input
Expert
Data Input
Expert
Ticketing
Expert
Ticketing
Expert
Hotel Reservations
Expert
Hotel Reservations
Expert

Languages

English
Beginner
Arabic
Beginner
Amharic
Beginner
Turkish
Beginner

Training and Certifications

Certifications
Artificial Intelligence Fundamentals.
Android Developer Fundamentals.
UDACITY Nano degree Program.
Training
Microsoft office 2016 suit training.
Haramaya University Show credentials
Cisco Networking Academy
Haramaya University
Feb 2021
Show credentials
Cyber Security Awareness Trainin
Ethiopian Airlines
May 2023
Show credentials
GDPR Refresher Online Course
Ethiopian Airlines
May 2023
Show credentials

Hobbies

  • Listening to Podcasts
  • Journaling,
  • Writing
  • Exploring Technology/Software,
  • Problem-Solving Games.
  • Learning New Languages,
  • Team Sports,
  • Playing Football or
  • Reading books,
  • Travel blogging,