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حافظ افراز جاويد محمد, FEC Outlet Manager

حافظ افراز جاويد محمد

FEC Outlet Manager·Emaar Entertainment WLL

البحرين

بكالوريوس, Bachelor of Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 8 أشهر

FEC Outlet Manager

فبراير 2025 - فبراير 2026

Emaar Entertainment WLL

اَلْمُحَرَّق، البحرين

فبراير 2025 - فبراير 2026

Promoted from Duty Manager to Outlet Manager in recognition of strong operational performance, leadership, and business contribution.
• Managed end-to-end operations of a multi-attraction indoor entertainment venue, overseeing attractions, guest services, café operations, safety, and service excellence.
• Delivered BHD 650K+ annual revenue and increased weekday revenue by 15-20% through strategic ticket packages and promotional initiatives.
• Led and supervised a multicultural team of 30+ employees through daily briefings, performance monitoring, coaching, and on-the-job training.
• Developed and implemented SOPs, operational checklists, and staff training programs as part of the pre-opening team.
• Maintained guest satisfaction scores above 98% through effective complaint resolution, service recovery, and guest engagement.
• Prepared daily, weekly, and monthly business performance reports, monitored KPIs, and implemented operational improvements to achieve business targets.
مجال الشركة:
الترفيه
الدور الوظيفي:
الإدارة

Duty Manager

فبراير 2024 - فبراير 2025

Emaar Entertainment WLL

اَلْمُحَرَّق، البحرين

فبراير 2024 - فبراير 2025

Transferred from Dubai Hills Mall (UAE) to Adventure Park Bahrain as Duty Manager to support the pre-opening phase and lead daily venue operations.
• Managed the day-to-day operations of Adventure Park Bahrain, ensuring safe, efficient, and seamless guest experiences across all attractions.
• Supervised and supported a multicultural operations team, ensuring high standards of customer service, safety, and operational excellence.
• Conducted daily team briefings, staff deployment, shift planning, and performance coaching to maintain smooth operations.
• Monitored attraction capacity, queue management, cleanliness, and operational readiness while ensuring compliance with company SOPs and safety standards.
• Handled guest concerns, resolved operational issues, and coordinated with maintenance, housekeeping, security, and mall management to ensure uninterrupted operations.
• Prepared daily operational reports, monitored KPIs, and supported management in implementing process improvements to enhance guest experience and business performance.
مجال الشركة:
الترفيه
الدور الوظيفي:
الإدارة

F&B Team Leader

أبريل 2022 - يناير 2024

Emaar Entertainment LLC

دبي، الإمارات العربية المتحدة

أبريل 2022 - يناير 2024

Joined Emaar Entertainment as an F&B Team Leader at Dubai Hills Mall and was entrusted with Acting Duty Manager responsibilities, supporting daily operations across food & beverage outlets and guest experience.

• Supervised front-line team members and ensured smooth day-to-day F&B operations.
• Coordinated shift schedules, staff deployment, and operational readiness.
• Maintained food safety, hygiene, and service quality standards.
• Handled guest concerns and supported service recovery to enhance guest satisfaction.
• Supported Duty Managers with daily operations, team supervision, and operational excellence.
مجال الشركة:
الترفيه
الدور الوظيفي:
الإدارة

Operations Manager

يناير 2021 - مارس 2022

MooMoo Burgers L.L.C

الشارقة، الإمارات العربية المتحدة

يناير 2021 - مارس 2022

As the Operations Manager at Al Thulathi Cafeteria, I managed the day-to-day operations, overseeing food service, staff, and customer engagement to ensure smooth and efficient operations.

Key Responsibilities:
• Supervised daily operations, ensuring that all food and beverages were served promptly and to the highest quality standards.
• Managed and trained staff, delegating tasks, and ensuring excellent customer service.
• Handled inventory management, placing orders, and coordinating deliveries with suppliers.
• Monitored customer feedback and implemented improvements to enhance guest satisfaction.
• Managed budgets and financial operations, ensuring the cafeteria operated within cost limits.

Key Achievements:
• Improved operational efficiency, reducing waste and lowering costs by 15%.
• Increased customer satisfaction scores by 20% through staff training and operational improvements.
• Enhanced menu offerings and introduced new promotional campaigns, boosting customer engagement.
مجال الشركة:
إنتاج الأغذية والمشروبات
الدور الوظيفي:
الإدارة

Business Partner / Operations Head

سبتمبر 2017 - نوفمبر 2020

Sketch Burgers Restaurant & Cafe LLC

أبو ظبي، الإمارات العربية المتحدة

سبتمبر 2017 - نوفمبر 2020

As the Café Manager & Co-Founder of Sketch Café, I was responsible for managing daily operations, customer service, staff, and marketing initiatives, ensuring the café became a standout destination in Abu Dhabi.

Key Responsibilities:
• Managed all aspects of café operations, including financial management, inventory, staffing, and customer service.
• Developed and implemented marketing campaigns that increased brand visibility and customer loyalty.
• Ensured high-quality food and beverages were served and that customers received excellent service.
• Led a team, providing training and support to maintain a high level of service and operational efficiency.
• Managed budgets, tracked expenses, and implemented cost-control strategies to maintain profitability.

Key Achievements:
• Increased café revenue by 25% within the first year by executing targeted social media campaigns.
• Built a strong, loyal customer base through personalized service and high-quality offerings.
• Successfully navigated the challenges of the pandemic by introducing a delivery service, maintaining business operations during difficult times.
مجال الشركة:
إنتاج الأغذية والمشروبات
الدور الوظيفي:
الإدارة

Branch Supervisor

يونيو 2014 - أغسطس 2017

Global Corp Group

أبو ظبي، الإمارات العربية المتحدة

يونيو 2014 - أغسطس 2017

As F&B Supervisor, I supervised the daily operations of various outlets, ensuring that all services met high standards of quality and customer service.

Key Responsibilities:
• Managed front-of-house operations, ensuring smooth service during peak hours.
• Trained staff and monitored their performance to ensure the highest service standards.
• Ensured food safety regulations were followed, maintaining a clean and safe environment.
• Resolved customer complaints and worked to enhance guest experiences.
• Handled inventory management and coordinated with suppliers to ensure stock levels were maintained.

Key Achievements:
• Enhanced team performance through training programs that resulted in a 10% increase in guest satisfaction.
• Successfully managed operations during high-volume periods, ensuring minimal disruption and high-quality service.
مجال الشركة:
إنتاج الأغذية والمشروبات
الدور الوظيفي:
الإدارة

التعليم

Lord Halmonds University

مارس 2017

مارس 2017

بكالوريوس، Bachelor of Business Administration

الهند

المعدل التراكمي (نسبة مئوية): 76%

المعدل التراكمي (نسبة مئوية): 76%

Online

Skills

Public Relations

Expert

HR Management

Expert

Management

Expert

Achieving Targets

Expert

Proven Leader

Expert

BENCHMARKING

Expert

BUDGETING

Expert

CONTRACT MANAGEMENT

Expert

CUSTOMER RELATIONS

Expert

FINANCE

Expert

GENERAL MANAGEMENT

Expert

GOVERNMENT

Expert

HIRING

Expert

HUMAN RESOURCES

Expert

Operation

Intermediate

Office Management

Intermediate

Typing

Intermediate

Outlook

Intermediate

Mail

Intermediate

Office Administration

Intermediate

CUSTOMER SERVICE

Intermediate

CULINARY ARTS

Intermediate

FOOD AND BEVERAGE MANAGEMENT

Intermediate

AGILE METHODOLOGY

Intermediate

BUSINESS DEVELOPMENT

Intermediate

BUSINESS EXPANSION

Intermediate

COST CONTROL

Intermediate

CUSTOMER ACQUISITION MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

OPERATIONS

Intermediate

PROJECT COLLABORATION

Intermediate

STANDARD OPERATING PROCEDURE

Intermediate

STREAMLINING

Intermediate

Public Relations

Expert

HR Management

Expert

Management

Expert

Achieving Targets

Expert

Proven Leader

Expert

COMPLEX PROBLEM SOLVING

Intermediate

COMPUTER PROGRAMMING

Intermediate

ENTERTAINMENT JOURNALISM

Intermediate

GUEST LEDGERS

Intermediate

OPERATIONS MANAGEMENT

Intermediate

RETAIL MANAGEMENT

Intermediate

REVENUE GROWTH

Intermediate

TEAM LEADERSHIP

Intermediate

LARGE FORMAT

Intermediate

COMPUTER HARDWARE

Intermediate

CUSTOMER COMPLAINT RESOLUTION

Intermediate

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي
linkedin.com/in/hafiz-ifraz-36770729b/

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الأوردو

اللغة الأم

البنجابية

اللغة الأم

التدريب و الشهادات

الشهادات
Appreciation Certificate
Employee Excellence Certificate
Recognition Shield
Appreciation Certificate
Appreciation Certificate
Employee Excellence Certificate
Appreciation Certificate
Appreciation Certificate
Emaar Security Group
Jan 2022
Appreciation Shield
Bahrain Traffic Department
Jan 2024
Appreciation certificate
Marassi Galleria Mall
Jan 2025
Employee Of The Quarter
Emaar Entertainment LLC
Oct 2023

الهوايات والاهتمامات

Driving