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Hafiz Ifraz Javed, FEC Outlet Manager

Hafiz Ifraz Javed

FEC Outlet Manager·Emaar Entertainment WLL

Bahrain

Bachelor's degree, Bachelor of Business Administration

Work experience

Total years of experience: 11 years, 8 months

FEC Outlet Manager

February 2025 - February 2026

Emaar Entertainment WLL

Al Muharraq, Bahrain

February 2025 - February 2026

Promoted from Duty Manager to Outlet Manager in recognition of strong operational performance, leadership, and business contribution.
• Managed end-to-end operations of a multi-attraction indoor entertainment venue, overseeing attractions, guest services, café operations, safety, and service excellence.
• Delivered BHD 650K+ annual revenue and increased weekday revenue by 15-20% through strategic ticket packages and promotional initiatives.
• Led and supervised a multicultural team of 30+ employees through daily briefings, performance monitoring, coaching, and on-the-job training.
• Developed and implemented SOPs, operational checklists, and staff training programs as part of the pre-opening team.
• Maintained guest satisfaction scores above 98% through effective complaint resolution, service recovery, and guest engagement.
• Prepared daily, weekly, and monthly business performance reports, monitored KPIs, and implemented operational improvements to achieve business targets.
Company industry:
Entertainment
Job role:
Management

Duty Manager

February 2024 - February 2025

Emaar Entertainment WLL

Al Muharraq, Bahrain

February 2024 - February 2025

Transferred from Dubai Hills Mall (UAE) to Adventure Park Bahrain as Duty Manager to support the pre-opening phase and lead daily venue operations.
• Managed the day-to-day operations of Adventure Park Bahrain, ensuring safe, efficient, and seamless guest experiences across all attractions.
• Supervised and supported a multicultural operations team, ensuring high standards of customer service, safety, and operational excellence.
• Conducted daily team briefings, staff deployment, shift planning, and performance coaching to maintain smooth operations.
• Monitored attraction capacity, queue management, cleanliness, and operational readiness while ensuring compliance with company SOPs and safety standards.
• Handled guest concerns, resolved operational issues, and coordinated with maintenance, housekeeping, security, and mall management to ensure uninterrupted operations.
• Prepared daily operational reports, monitored KPIs, and supported management in implementing process improvements to enhance guest experience and business performance.
Company industry:
Entertainment
Job role:
Management

F&B Team Leader

April 2022 - January 2024

Emaar Entertainment LLC

Dubai, United Arab Emirates

April 2022 - January 2024

Joined Emaar Entertainment as an F&B Team Leader at Dubai Hills Mall and was entrusted with Acting Duty Manager responsibilities, supporting daily operations across food & beverage outlets and guest experience.

• Supervised front-line team members and ensured smooth day-to-day F&B operations.
• Coordinated shift schedules, staff deployment, and operational readiness.
• Maintained food safety, hygiene, and service quality standards.
• Handled guest concerns and supported service recovery to enhance guest satisfaction.
• Supported Duty Managers with daily operations, team supervision, and operational excellence.
Company industry:
Entertainment
Job role:
Management

Operations Manager

January 2021 - March 2022

MooMoo Burgers L.L.C

Sharjah, United Arab Emirates

January 2021 - March 2022

As the Operations Manager at Al Thulathi Cafeteria, I managed the day-to-day operations, overseeing food service, staff, and customer engagement to ensure smooth and efficient operations.

Key Responsibilities:
• Supervised daily operations, ensuring that all food and beverages were served promptly and to the highest quality standards.
• Managed and trained staff, delegating tasks, and ensuring excellent customer service.
• Handled inventory management, placing orders, and coordinating deliveries with suppliers.
• Monitored customer feedback and implemented improvements to enhance guest satisfaction.
• Managed budgets and financial operations, ensuring the cafeteria operated within cost limits.

Key Achievements:
• Improved operational efficiency, reducing waste and lowering costs by 15%.
• Increased customer satisfaction scores by 20% through staff training and operational improvements.
• Enhanced menu offerings and introduced new promotional campaigns, boosting customer engagement.
Company industry:
Food & Beverage Production
Job role:
Management

Business Partner / Operations Head

September 2017 - November 2020

Sketch Burgers Restaurant & Cafe LLC

Abu Dhabi, United Arab Emirates

September 2017 - November 2020

As the Café Manager & Co-Founder of Sketch Café, I was responsible for managing daily operations, customer service, staff, and marketing initiatives, ensuring the café became a standout destination in Abu Dhabi.

Key Responsibilities:
• Managed all aspects of café operations, including financial management, inventory, staffing, and customer service.
• Developed and implemented marketing campaigns that increased brand visibility and customer loyalty.
• Ensured high-quality food and beverages were served and that customers received excellent service.
• Led a team, providing training and support to maintain a high level of service and operational efficiency.
• Managed budgets, tracked expenses, and implemented cost-control strategies to maintain profitability.

Key Achievements:
• Increased café revenue by 25% within the first year by executing targeted social media campaigns.
• Built a strong, loyal customer base through personalized service and high-quality offerings.
• Successfully navigated the challenges of the pandemic by introducing a delivery service, maintaining business operations during difficult times.
Company industry:
Food & Beverage Production
Job role:
Management

Branch Supervisor

June 2014 - August 2017

Global Corp Group

Abu Dhabi, United Arab Emirates

June 2014 - August 2017

As F&B Supervisor, I supervised the daily operations of various outlets, ensuring that all services met high standards of quality and customer service.

Key Responsibilities:
• Managed front-of-house operations, ensuring smooth service during peak hours.
• Trained staff and monitored their performance to ensure the highest service standards.
• Ensured food safety regulations were followed, maintaining a clean and safe environment.
• Resolved customer complaints and worked to enhance guest experiences.
• Handled inventory management and coordinated with suppliers to ensure stock levels were maintained.

Key Achievements:
• Enhanced team performance through training programs that resulted in a 10% increase in guest satisfaction.
• Successfully managed operations during high-volume periods, ensuring minimal disruption and high-quality service.
Company industry:
Food & Beverage Production
Job role:
Management

Education

Lord Halmonds University

March 2017

March 2017

Bachelor's degree, Bachelor of Business Administration

India

GPA (percentage): 76%

GPA (percentage): 76%

Online

Skills

Public Relations

Expert

HR Management

Expert

Management

Expert

Achieving Targets

Expert

Proven Leader

Expert

BENCHMARKING

Expert

BUDGETING

Expert

CONTRACT MANAGEMENT

Expert

CUSTOMER RELATIONS

Expert

FINANCE

Expert

GENERAL MANAGEMENT

Expert

GOVERNMENT

Expert

HIRING

Expert

HUMAN RESOURCES

Expert

Operation

Intermediate

Office Management

Intermediate

Typing

Intermediate

Outlook

Intermediate

Mail

Intermediate

Office Administration

Intermediate

CUSTOMER SERVICE

Intermediate

CULINARY ARTS

Intermediate

FOOD AND BEVERAGE MANAGEMENT

Intermediate

AGILE METHODOLOGY

Intermediate

BUSINESS DEVELOPMENT

Intermediate

BUSINESS EXPANSION

Intermediate

COST CONTROL

Intermediate

CUSTOMER ACQUISITION MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

OPERATIONS

Intermediate

PROJECT COLLABORATION

Intermediate

STANDARD OPERATING PROCEDURE

Intermediate

STREAMLINING

Intermediate

Public Relations

Expert

HR Management

Expert

Management

Expert

Achieving Targets

Expert

Proven Leader

Expert

COMPLEX PROBLEM SOLVING

Intermediate

COMPUTER PROGRAMMING

Intermediate

ENTERTAINMENT JOURNALISM

Intermediate

GUEST LEDGERS

Intermediate

OPERATIONS MANAGEMENT

Intermediate

RETAIL MANAGEMENT

Intermediate

REVENUE GROWTH

Intermediate

TEAM LEADERSHIP

Intermediate

LARGE FORMAT

Intermediate

COMPUTER HARDWARE

Intermediate

CUSTOMER COMPLAINT RESOLUTION

Intermediate

Social profiles

Languages

Arabic

Expert

English

Expert

Urdu

Native Speaker

Punjabi

Native Speaker

Training and Certifications

Certifications
Appreciation Certificate
Employee Excellence Certificate
Recognition Shield
Appreciation Certificate
Appreciation Certificate
Employee Excellence Certificate
Appreciation Certificate
Appreciation Certificate
Emaar Security Group
Jan 2022
Appreciation Shield
Bahrain Traffic Department
Jan 2024
Appreciation certificate
Marassi Galleria Mall
Jan 2025
Employee Of The Quarter
Emaar Entertainment LLC
Oct 2023

Hobbies and interests

Driving