Information Technology Manager
Transcore
Total years of experience :9 years, 10 Months
Lead the Regional IT Operations process re-engineering and transformation in order to improve the efficiency and effectiveness of processes within Regional IT Operations for SALIK systems.
•Oversees SALIK operations in UAE
•Leading a team of 15 IT professionals for Salik project in Dubai, managing records for 3 million vehicles capturing annual revenue of 800 million AED per year including its related databases.
•Key relationship management with strategic alliances (HP, CISCO, IBM, Fujitsu, Dell, EMC)
•Setting the optimum coverage model of direct engagement and partner lead business
•Forecasting and pipeline management
•Achievements:
•Profitability via restructuring systems uptime & operating models
•Developed suite of change control documentation including KPIs, business risk assessments and cost control benchmarks.
Leading and managing a department of IT Operations staff in the UAE with responsibility for design, implementation and management of the IT infrastructure and supporting services for banking sector including FAB, ENBD, Dubai Islamic, engagements include Telecom, Windows servers, Self Service Terminals (ATMs), Voice & relocations, Infrastructure deployment, User Support and HUB (Core Banking application).
Complex storage and security solutions engagements for Défense & Intelligence Services
Performance troubleshooting for MOD, MOI, Intelligence Services, Royal Air Force, Old War Office
Security Clearance: MOD, FCO, Home Office, NTAC
Advisory \ Professional Services \ Enterprise Security Architect - Serco UK (Leading a team up to 17 staff
of the day to day IT Operational issues (managed 21’000 tickets in 2009)
•Provided the “Premier IT Support” for Executive Managers (60 directors)
•Budgetary control of £120 Million and over 28 cost centres in local councils.
•Managing a team of 8 engineers
•Key focus on cost reduction & control, working with local departmental team leads to deliver savings of +£15m to 28 different departments in Southwark council
•Achieved delivery of all departmental Enterprise backups with an increased success ratio of 92%
Advisory \ professional Services \ Enterprise Specialist - Capita Business Services UK (Leading a team up to 9 staff