IT Manager
Tiger Group
مجموع سنوات الخبرة :12 years, 0 أشهر
• Delivered the IT services to the business stakeholders along with the service desk, InfoSec, development and ELV teams. • Ensured the IT policies and procedures are in place for our team to work consistently and make the organization more agile and adaptable to change. • Managed the Infrastructure team including Networking, Servers and structured cabling teams to maintain IT business operations are functional, available and protected • Contributed to ERP implementation of SAP B1 for Tiger group (2M AED) with a management committee to obtain the business needs (Finance, Contracting, HR, Manufacturing, Property Management, and Assets Inventory). Monitoring IT assets using software monitoring (SpiceWorks, PRTG), IT Assets, OS patching, and configuration management tools (SCCM). • Conducted regular system audits and regular checks on the network, servers, IT inventory and data security to ensure adherence to IT policies. • Deployed the IT systems and solution to move to Cloud computing.
Steered with EVP for UAE & Oman to analyze +10 technology systems in place and worked to consolidate them with 1 new Oracle EBS ERP (6M AED) to meet the business needs. • Developed efficient operation and maintenance of related IT systems and services in the organization. • Implemented (QMS) Quality Management Systems (Procedures, Forms, KPIs and Policy) to ensure IT Service delivery is precise, consistent and business-focused. • Developed an IT budget & expenditures before material changes to be comprehensive and drove it to be aligned with the overall enterprise strategy and business leaders’ vision. • Coached IT team to deliver IT services with a high standard of quality, using strong leadership skills. Installed, configured and monitored Windows servers OS: 2003, 2008 R2, 2012, 2016, 2019 with Roles (DC, DHCP, DNS, ADRMS, File Server, Group Policy, Failover Clustering). • Configured Virtualization environment (Hyper-V and VMware VSphere 5, 5.5 & 6).
Built a network infrastructure to serve 50 workstations including firewall, router and switches. Conducted with ISP for enhancing internet usage by increasing the satisfaction of customers (Internet speed for gaming & surfing) and minimize internet subscription fees. Resolved system slow-down issues through network reconfigurations, integrations, and troubleshooting. Identified vulnerabilities by testing infrastructure security, using automated and manual testing tools.
B.Sc.: Computer Systems Engineering Aleppo – Syria 2008
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