Senior Regional Project/Program Manager
Diyar United Company (DUC)
مجموع سنوات الخبرة :17 years, 6 أشهر
• Head Application Development and Management (ADM) program, valued over $1.25M, and oversee cross-functional team of over 17 off- and on-site resources offering software design, development and QA services for the National Bank of Kuwait (NBK).
o Deliver over 60 business requests (BRs) per year and optimize 40% overall delivery.
o Minimize carry forward man-day accrual resulting in more than 28% project profitability
o Demonstrate excellent project performance offering Diyar several contract renewals and other business opportunities with the bank.
• Lead $300K project to deliver implementation and maintenance services to Ministry of Social Affairs (MOSA) in Kuwait based on Oracle Technology.
o Exceed customer expectations via early or timely delivery of implementation changes and quick resolution turnaround of operational issues
o Optimize resource mobilization leading to over 30% project profitability
• Lead $264K project to deploy HSM, implement Digital Signature Platform (DSP) and integrate with PACI services for Department of Legal Advice and Legislation (FATWA) in Kuwait. Project currently performing under budget.
• Lead $178K project to finetune Group Policy Objects (GPOs) for Zakat, Tax and Customs Authority in Saudi Arabia. Project currently performing under budget and ahead of schedule.
• Lead $76K project to deliver implementation and maintenance services to State Properties General Authority (SPGA) in Saudi Arabia.
o Exceed customer expectations through early or timely delivery
o Project currently performing under budget
• Lead several projects in Saudi Arabia for procurement, delivery and deployment/configuration of Dell VxRail HCI, Dell PowerScale, Dell PowerEdge, Cisco (Routers, Catalyst Switches, Prime Infrastructure Solution, Identity Services Engine), FortiGate firewall solution, Juniper Secure Gateway, Trellix Data Loss Prevention and Endpoint Suite and Forcepoint Web/Email Security.
Administer and oversee cross-functional team of over 20 off- and on-site resources and collaborate with over 90 subcontractors and external stakeholders for timely delivery of goods/service. Head PMO team for uCustoms program valued at over $100M to implement Agility’s flagship product MicroClear for Government of Malaysia. Establish strong relationship with potential stakeholders.
• Rolled out and stabilised more than 70% of operations at busiest sea and air ports and integrated with over 14 potential governmental agencies by establishing a nationwide program roadmap.
• Devised and developed new PMO office for Agility from scratch and streamlined project management process in compliance with PMI standards.
• Ensured timely delivery of project by interacting with government for demonstrating professionalism.
Accomplished five projects and built-up exceptional rapport with key stakeholders and IT teams for strengthening teamwork and productivity, which resulted in achieving timely completion of project and attaining competitor advantage. Resolved application compatibility issues with different vendors to ensure 100% business continuity, while upgrading fleet of over 4K back-office and branch PCs from Windows XP/IE6 to Windows 7/IE8. Commended by NBK IGB head for directing and delivering ahead of schedule a project for upgrading equation legacy swift and iSMM modules into MMM and MMiS modules for various hosted countries, such as Jordan, Bahrain, Kuwait, and Iraq.
• Secured 20% operational cost by executing NCR managed service solutions and supporting proactive monitoring of all banks ATMs to track performance and enhance availability.
• Prioritized business needs and increased 20% output by enabling delivery of all off-cycle business requests and system production defects.
• Reduced 35% employee administration cost and streamlined HR processes by planning and implementing Microsoft Dynamics AX 2012 ERP system for Core.ES HR.
Designed and developed multiple banking solutions by using Crystal Reports, SSIS, and .Net, such as statement generation services, back-office portal for managing salary uploads, and ETL packages for batch payment, data migration, and customer portfolio management through operationalisation of back-office payment processes that improved customer experience. Resolved and addressed production issues regarding different NBK channels, such as CRM, Watani Online, and back-office applications by revamping solution design.
• Maximized efficiency of front-line team and decreased average defect cycle time by over 20% through proper utilization of management expertise.
• Upgraded IT solutions for different projects, which accepted by NBK, including Shurouq project for advancement of legacy mainframe system to TCS BaNCS, Mobile Banking, KYC details, and TFS Migration from 2005 to 2008/2010 for ensuring smooth progression of work.
• Facilitated project management tracking and reporting by developing various types of validation reports using Crystal Reports.
• Automated business operations by building process workflows using several Business Process Management tools, such as Ultimus and Serena Business Mashups.
• Led the implementation of Team Foundation Server (TFS) throughout an environment of more than 200 Team Projects.
• Successfully set up 'continuous integration' development practice by automating and centralizing code building, testing, and deployment using dedicated Team Foundation Build servers and custom MSBUILD type scripting.
• Was consistently clearing out the highest number of tickets compared to my peers by proactively taking action on issues reported by HP OpenView system and promptly responding to customer complaints.
* GPA is 3.7/4 (High Distinction) * 75% scholarship