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Ikram Jnayni, administrative officer

Ikram Jnayni

administrative officer·Bornan Sports Technology

Qatar

High school or equivalent, Earth And Life Sciences

Work experience

Total years of experience: 8 years, 0 months

administrative officer

November 2025 - Present

Bornan Sports Technology

Doha, Qatar

November 2025 - Present

Company industry:
Software Development

RECEPTIONIST

September 2023 - September 2024

Dallah Gym

Doha, Qatar

September 2023 - September 2024

Warmly greeted clients, delivering a friendly and professional first impression. Managed all incoming calls, emails, data entry and customer inquiries promptly and efficiently Monitored daily attendance for clients and members, ensuring their comfort and addressing any concerns. Promoted gym services, answered with customer inquiries, and collected feedback to enhance overall customer experience. Registered new customers, processed payments, and updated information in the system. Acted swiftly in emergency situations, reporting safety concerns immediately. Assisted in payroll processing, including trainer commission calculations and staff scheduling
Company industry:
Sports & Outdoor Activities
Job role:
Administration

RECEPTIONIST

June 2021 - August 2023

Golden Beach Hotel M’DYEQ

Martil, Morocco

June 2021 - August 2023

Welcomed visitors, provided accurate information, and directed them to the appropriate departments. Answered, screened, and forwarded incoming calls, managed schedules and appointments. Cultivated cultural awareness to better assist international guests. Handled guest complaints tactfully, ensuring customer satisfaction. Arranged travel accommodations and responded promptly to guest requests.
Company industry:
Hospitality & Accomodation
Job role:
Administration

RESTAURANT SUPERVISOR

May 2017 - March 2020

Nouzha Ait Lahsan Restaurant

Chefchaouene, Morocco

May 2017 - March 2020

Managed restaurant staff to ensure smooth service and fostered guest loyalty through exceptional customer care. Supervised inventory, staff scheduling, and training, ensuring adherence to health and safety standards. Received a customer satisfaction rating exceeding 90% based on feedback collected during my tenure.
Company industry:
Food & Beverage Production
Job role:
Hospitality and Tourism

SALES ASSISTANT

January 2016 - February 2017

LC WAIKIKI

Salé, Morocco

January 2016 - February 2017

Delivered high levels of customer satisfaction through excellent service and an approachable presence on the sales floor. Assisted with visual merchandising and promotional setups to attract customers. Addressed customer concerns, processed returns, and resolved issues professionally.
Company industry:
Sales Outsourcing
Job role:
Sales

Education

Mokhtar Soussi High School

June 2014

June 2014

High school or equivalent, Earth And Life Sciences

Morocco

GPA (point): 15 out of 20

GPA (point): 15 out of 20

Skills

Technical Proficiency
Expert
Technical Proficiency
Expert
Customer Service
Expert
Customer Service
Expert
Waitress
Expert
Waitress
Expert
Sales
Expert
Sales
Expert
Supervisory Experience
Expert
Supervisory Experience
Expert
Receptionist
Expert
Receptionist
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Merchandising
Expert
Merchandising
Expert
Sales
Expert
Sales
Expert
Scheduling
Expert
Scheduling
Expert
Data Entry
Expert
Data Entry
Expert
Payroll Processing
Expert
Payroll Processing
Expert
Hospitality
Expert
Hospitality
Expert
Safety-Focused
Expert
Safety-Focused
Expert
Effective Communication
Expert
Effective Communication
Expert
Cultural Sensitivity
Expert
Cultural Sensitivity
Expert
Problem-Solving under Pressure
Expert
Problem-Solving under Pressure
Expert
Professional Presentation
Expert
Professional Presentation
Expert
Adaptable Team Player
Expert
Adaptable Team Player
Expert
finance and inventory management
Expert
finance and inventory management
Expert
meeting minutes
Expert
meeting minutes
Expert
Office Administration
Expert
Office Administration
Expert
procurement and vendor management
Expert
procurement and vendor management
Expert
event and logistics coordination
Expert
event and logistics coordination
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

Training and Certifications

Certifications
Canva Essentials
Mar 2025
Show credentials
Training
Administrative Assistant Training
Alison Show credentials
Diploma in Receptionist Skills
Alison Show credentials