Ikram Shaikh

•Respond to client questions and concerns regarding available vehicle for rent.
•Assist clients in deciding which vehicle to rent based on budget limitations and personal preference, upselling and selling insurance.
•Work aggressively to achieve and maintain sales goals. Using effective sales techniques to encourage customers to utilize service options.
•Ascertain that all supporting information and documents are available at the time of client registration.
•Provide client with heads up about rental rules and regulation, including rental care and on time returns policies.
•Assist with training of new agents being sure all policies and procedure were understood and followed.
•Check return vehicles to ensure that no damage has been done to either the exterior or interior of it.
•Receiving telephone calls and handling customer-related issues and taking escalation for sales or customer complain.
•Complete, review and submit various reports to supervisor.
•Handling customer dispute and to maintain customer confidence in the company.

Maintained relationships with the key clients (Direct and Corporate customer), ensuring customer satisfaction by achieving delivery & service quality norms.
•Managed client with high profile portfolio over large area across Mumbai market.
•Handled Hotels and Airline Sales and Services.
•Managed Day to Day reports and its submission to director.
•Did fundamental research of market and client interest.
•Generated revenue for the company.

Ensured of out calling of customers who had undergone health camps held by the company (Bone Density and Body Mass Index Test)
•Answered inbound telephone inquiries.
•Explained customer’s detailed information on their reports.
•Based on their reports, guide and suggest customers and convinced them to buy supplements beneficial for them.
•Provided customers satisfaction and completed information on health given to them.
•Motivated and inspired team members.
•Handled escalations for sales or customer complaints.
•Responded for overall team management in absence of team leader.

for asklaila.com offering their services to the Indian Markets.
•Proactively made outbound calls to targeted lists and marketing generated leads in an effort to generate interest and booked appointments to advance sales
•Represented the company and clients in a professional and courteous manner.
•Updated databases and organized activities related to operating dialer.
•Answered basic customer queries relating to company, organization, product and service.
•Logged the deposition of each telephone calls into the database.

on behalf of TATA-AIG -life Insurance offering their services to the Indian Markets.
•Made outgoing calls(more than 150 calls a day)
•Called predetermined leads to offer and sold insurance products.
•Represented the company and clients in a professional and courteous manner.
•Added customer information into the database and updated information on returning customers.
•Answered basic customer queries relating to company, organization, product and service.
•Logged the deposition of each telephone call into the database.
•Took customer complaints and resolved immediately in an efficient and appropriate manner.