Ilaa Taleb

Assisting with guest and reserve their table
➢ Giving the information to the service staff about the orders and coordinate to the kitchen
➢ Communicating to the section in charged for all the staff’s trainings.
➢ Internal and External coordination with Managers and Guests
➢ Manage administrative department, maintain a safe and secure work environment.
➢ Supports and mediates employee issues and complaints
➢ The ability to solve any problem faced with customers
➢ Receive continuous calls from more than 300 customers daily.

Cluster F&B HOSTESS, F&B ADMIN, RESERVATION COORDINATOR
​
Crowne Plaza Kuwait Hotels and Resorts
Crowne Plaza Accommodation, 55 Airport Road Intersection, 6th Ring road, Block 6 Street 103 Farwaniya, Kuwait
September 9, 2019 until February 12, 2021

➢ Assisting with guest and reserve their Table
➢ Accepting the call for Delivery orders.
➢ Giving the information to the Service staff about the orders and coordinate to the Kitchen.
➢ Direct PA to the Director of F&B
➢ Managing their day to day schedule Responsible for Employee Welfare of approximately 200 staff
➢ Manage cost reduction of office supplies
➢ Approving all the FMC request from all outlets for their Food items request
➢ Preparing payroll every month for all the staff’s under Service
➢ Reporting to the Director of F&B in any concerns/problem to our department.
➢ Schedule Colleague appointments required by Director of F&B
➢ Schedule meeting if any from the other Director’s.
➢ Has built an immense rapport with other department(Purchasing, Finance, Human Resources, IT & Engineering)
➢ Manage administrative department, maintain a safe and secure work environment.
➢ Supports and mediates employee issues and complaints
➢ Assist in onboarding process for new hires for FOH.
➢ Responsible for an employee's vacation accrual, attendance and warning letters.
➢ Creation of memos (cash reimbursement, department requests, etc..)
➢ Certification requests of employees such as Salary, Employment, and Recognition Certificate with the coordination of HR Department
➢ Internal and External coordination with Executives and Guests
➢ Actively involved in local “green” and community benefiting programs such as the Corporate Social Responsibilities
➢ Reviews all departmental purchase requests for compliance with “green policies”
➢ Help to build the IHG working culture by supporting our Winning Ways of Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference and Work Better Together.
➢ Communicating to the section in charged for all the staff’s trainings.

Assisting with guest and reserve their Table
•Accepting the call for Delivery orders.
•Giving the information to the Service staff about the orders and coordinate to the Kitchen.
•Direct PA to the Director of F&B
•Managing their day to day schedule Responsible for Employee Welfare of approximately 200 staff
•Manage cost reduction of office supplies
•Approving all the FMC request from all outlets for their Food items request
•Preparing payroll every month for all the staff’s under Service
•Reporting to the Director of F&B in any concerns/problem to our department.
•Schedule Colleague appointments required by Director of F&B
•Schedule meeting if any from the other Director’s.
•Has built an immense rapport with other department(Purchasing, Finance, Human Resources, IT & Engineering)
•Manage administrative department, maintain a safe and secure work environment.
•Supports and mediates employee issues and complaints
•Assist in onboarding process for new hires for FOH.
•Responsible for an employee's vacation accrual, attendance and warning letters.
•Creation of memos (cash reimbursement, department requests, etc..)
•Certification requests of employees such as Salary, Employment, and Recognition Certificate with the coordination of HR Department
•Internal and External coordination with Executives and Guests
•Actively involved in local “green” and community benefiting programs such as the Corporate Social Responsibilities
•Reviews all departmental purchase requests for compliance with “green policies”
•Help to build the IHG working culture by supporting our Winning Ways of Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference and Work Better Together.
•Communicating to the section in charged for all the staff’s trainings.

December, 2016
➢ Sales person- Gina K-Kousba-El Koura - Lebanon

February 2015 to November, 2015
➢ Sales person- Abdul Rahman Al Hallab - Kousba El Koura- Lebanon
➢ Receptionist - Capri Restaurant- Kousba-El Koura- Lebanon
➢ Hostess- gate Restaurant -Kousba -El Koura - Lebanon