ilias Haque

PROFESSIONAL EXPERIENCE

Computer Technician Transitioning to Computer Technical Support Engineer, Workshop Manager, and Network Support Engineer

Key Responsibilities

• Provided outstanding technical support to end users, effectively resolving hardware, software, network, and peripheral device issues.
• Diagnosed and rectified complex problems related to desktops, laptops, printers, and network connectivity, significantly improving user satisfaction.
• Installed, configured, and maintained Windows operating systems and software applications, ensuring optimal performance and security compliance.
• Collaborated with cross-functional teams to streamline support processes, enhancing efficiency and reducing resolution times.
• Trained and mentored junior technicians, fostering a collaborative environment and improving overall team performance.