Ilze Mulder

Directed talent & leadership skills development processes and behavioral changes management companywide by maintaining learning and development structure, creating and implementing enhancements to organizational development structures, procedures and processes, and coordinating all learning and development activities including Executive Coaching to senior leaders & EXCO.

•Met business training requirements by evaluating future training needs within region, planning effective strategies, and designing and executing plans and programs in collaboration with senior management.
•Ensured effectiveness and integrity of development initiatives by identifying curriculum requirements, establishing learning objectives of training modules, and supervising development of training materials.

Key Contributions:
•Developed the Learning and Development strategy for the company and introduced new learning and development approaches.
•Managed the on-boarding and induction process for new joiners.
•Developed the Annual Training Plan based on Training Needs Analysis exercise.
•Managed the execution of the Annual Training Plan and manage internal/external training programs.
•Conducted Training Evaluation for all completed training programs.
•Developed a Competency Frameworks for the company that is linked with Performance and Development objectives.
•Sustained leadership efficiency and strengthened behavioral traits by providing individual, customized training to executives, and devising road maps to measure and evaluate growth of leaders with top performance.
•Aligned processes for leadership development, talent management and global business strategies of group by aiding in design of leadership competency frameworks.

as instrumental leader for consultancy services company providing people development solutions via emotional intelligence techniques by identifying organizational learning and development needs - technical, behavioral, leadership and managerial, and coordinating learning activities in conjunction with overall talent management strategy.
•Aided in business development efforts by identifying client requirements, composing and presenting proposals and pitches, and negotiating business contracts.
•Demonstrated project management expertise by overseeing planning and execution of learning and development projects to ensure client satisfaction, and on-time delivery within budget.

Key Contributions:
•Contributed to development initiatives by creating and maintaining learner’s assessments, training modules, materials and classroom agenda, coordinating training programs, executing various accreditation programs and delivering sessions as a Trainer.
•Maintained efficiency, effectiveness and quality of instructional delivery by assisting with development and updating of processes, systems and procedures, monitoring course lifecycle activities, and evaluating trainers’ performance.

Contributed to operations of training, consulting and labor broking company specializing in the travel, tourism and hospitality industries, and helped clients achieve desired learning and development outcomes by coordinating the planning and launch of projects related to creation and delivery of training modules, and facilitating training, learners assessments and assessment moderations related to learning and development programs.
•Successfully delivered numerous training programs by cultivating productive relationships and maintaining open communication with stakeholders, clients and peers.
•Supported personnel efficiency and ensured organizational manpower requirements were met by aiding in staff recruiting and selection processes, and advising and coaching instructors on subject matter, content development and course delivery of training modules.
Key Contribution:
•Developed materials and led the transformation program for the South Africa Tourism Grading Council - Grade & Assess an Establishment, Certificate in Management, Certificate in Nature Conservation and Tour Guiding courses.

Global Windows 2000 Mitigation Project), Catering & Servicing Manager