Rental Sales, Vehicle Service
Zamzam Car Rental Company
Total years of experience :13 years, 7 Months
• Car Rental ( personel - tourist ) dealing with company & individual
• Obtains required authorisations, signatures, imprints, addendum, confirmation numbers, and perform Preferred / Fastbreak, VIP, or other special services as assigned
• Maximises up-sells and walk-up sales based on vehicle availability, utilising established sales techniques and dialogues. Programs and services include protection options, refueling program, special promotions, future reservations, upgrades, et
• Completes qualification procedures prior to renting vehicles.
• Sells programs and services to customers in an effort to maximise sales opportunities and meet sales goals set by management.
• Provides customers with completed rental agreements, keys, directions to rental vehicles, maps, and any other assistance required.
• Complete assigned reports, logs and lists daily or as instructed. Selling Cars ( Cash & premiums)
• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new account
• Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile,
Fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
• Update daily, weekly, monthly reports in CRM system & send it by Mail to my manager.
• Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.
• Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
• Monitor insurance claims to ensure they are settled equitably for both the client and the insurer. Perform administrative tasks, such as maintaining records and handling policy renewals.
• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
•Providing support to clearance managers & officers (verifies documents)
•Uploading all categories of applications (tourism, family, settlement, family reunion, etc, )
•Uploading the application data into the Embassy systems with (record and maintain all information for future auditing & reporting.
•Double check to chase the fraud & deferred the application to the Ralon team
• Verification documents by contact the applicant, employee certificate, bank statements & certification, sponsor
•Filing the original documents & shredding •Received the diplomatic bags from ( Aramex, DHL) •Stick the VISA sticker on the passport & impress the stamp on the passport.
•Dispatching process for diplomatic bags to different points By ( Aramex, DHL).
•Travelled to support the British Embassy in Riyadh for 2 weeks (uploading, sticking & impressing VISA and dispatching)
•I passed the exams of the civil service for the foreign & commonwealth office as below General Security Awareness Certificate
•Responsible for information 80%
•Equality and Diversity 100%
• Sell individuals, developers and architects on using Plant Prefab to build their custom, high quality residential projects via direct and channel relationships.
• Welcome customer in our showroom
• Answer all call from customer & follow customer needs
• Arrange meeting with customer.
• Send quotas with price to the customer
• Develops and manages sales/marketing operating budgets.
• Conduct project/client research, intelligence and discovery.
• Coordination, development and production of presentation/interview materials.
• Manage a system for tracking weekly, monthly, and yearly sales, leads and quotas
Indoor & Outdoor.
* Open & close the customer service store
*Tracking the shipment from origin to the consignee & make sure the shipment clear from the border.
*Accounting all AWB from the customer
*Filing all paper work
*Account the cache money & hand over
* Make the dally, weekly & monthly Reports for my management and send all by mail
*Arrange with customer for meeting by phone
*Send quota for price to the customer
• Training plan within distribution center / warehouse
• Coordinate with IT Department to make the system always stable without issues.
• Liaise with customer service ( Stores team) on quality issues which effect warehouse performance
• Create productivity targets for all departments within the Distribution Center.
• Take initiative to resolve discrepancies (shortage, extra) & ensure the Operations team are supported & issues are resolved in timely manner.
• Investigate errors & delivery issues going out of the DC, which are reported by customer service (store team) Report back the findings, and action taken to customer service.
• Build productivity by look at individuals performance, to bring each debarment in line with Distribution Center units/per/man/hr performance, revisit these plans as required to keep performance at the required standard.
• Monitor the individual offloading and reloading shipments inside pallets and DHL trucks.
• Tracking and follow up the Air way bills with customer service agents by mail and phone.
• Prepare paperwork's and air way bills for the local markets shipments.
• Prepare all paperwork's ( Air way bill, packing list and certificate of origin) for DHL shipments then handover to DHL broker, and deal with customs department to clear the shipments quickly.
• Handover the paperwork's for all daily shipments for quick clearance.
• Daily reporting to my management.
• Tracking the DHL trucks by GPRS and contact the driver's during trip from till destination.
• Deal with customs department to fix any issue related to DHL road shipments and clearance.
• Send the dally shift handover report to my team and manager.
• Contact brokers on the borders to release the truck.
Jan 2010 Al Isra University Amman, Jordan B.Sc. in Management Information Systems (MIS)