IT Operations Manager
retailGreen Inc
Total years of experience :20 years, 4 Months
Managed team of 12 of professionals.
Increased profits by developing, initiating, and managing Operations Processes.
Developed department's first incentive performance plan which motivated staff and
resulted in a 50% increase in sales.
Monitored project schedules for 3 projects at a time.
Cut company operating budget through implementing decent process and techniques.
Recruited, hired and trained 10 new employees for Operations and Support
departments.
Optimized the overall customer experience through organized the daily procedure and
implementing customer feedback ticketing system.
Mentored, coached and trained 12 team members.
Identified inefficiencies and made recommendations for process improvements.
Drove continual improvement to system architecture by refactoring old legacy code.
Collaborated with product and engineering team members to define and develop new
product concepts.
Coordinated with QA testers for end-to-end unit testing and post-production testing.
Managed the road map for product design and development.
Supervised the work of 3 other software engineers.
Drafted technical documents, including whitepapers.
Created proof-of-concept prototype applications for demonstration and evaluation
purposes.
Developed production and beta applications using C# and ASP.NET.
Updated, modified and expanded existing software programs.
Implemented system security and data assurance software.
Analyzed requirements and used systematic approaches to implement and document
the tasks.
Used .NET Framework to build APIs.
Oversaw deployment, configuration and documentation procedures.
Resolved customer issues by establishing workarounds and solutions and by debugging
and creating defect fixes.
Organized and held meetings with stakeholders, contractor product teams and
customers.
Communicated with back-end servers to provide real-time updated information.
Developed Automated border control system for Dubai/Oman border and integrate it
with Immigration (Aaber).
Developed Automated border control system for
in eLearning System for universities: I was one of the team who developed an
eLearning System for high level education which includes registration, CMS, Forum,
Online examination and e-mail modules.
Worked on correspondence and workflow management systems: We've been installed
readymade software for correspondence and workflow engine created by third party.
We also integrate our systems with that product (BizTalk)
from King Abdullah Althani college in Jordan university, I have graduated and held my Bachelor degree in computer information system (CIS).