Imad Melhem

• Develop maintenance daily schedules and enforce them among maintenance staff
• Respond to emergency calls for maintenance
• Perform administrative tasks as required
• Perform on site visit for quality check up
• Perform on site inspection in order to prepare new contract offers following site condition and generators requirements
• Prepare inspection condition report for any generator failure / error
• Delegate tasks to meet maintenance schedule and satisfy employer needs
• Monitor and supervise technicians daily routing.
• Monitor and supervise all technicians cars (Special tools, safety equipments, …)
• Ensure all needed spare parts ready with all technicians needed for preventive or corrective maintenance
• Supervise and approve all corrective work quotations ready to be sent to customers
• Delegate and supervise the maintenance coordinator for all follow up needed concerning (quotations, contract renewal)
• Monitor and supervise technicians on site work through maintenance report.
• Monitor, supervise and solve customer complaints registered in the customer service department
• Keep maintenance logs and report on daily activities
• Achievements:
1. Increased Customer Satisfaction Ratio.
2. Established good working relationship with customers.

• Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction.
• Promotes and merchandises parts and accessories in conjunction with other store locations.
• Identify fast vs. slow movers and maintain appropriate stock levels of each.
• Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures.
• Maximizes use of all order discount programs to achieve management stock order goals

• Analyze statistical data, such as mortality, accident, sickness, disability, and retirement rates and construct probability tables to forecast risk and liability for payment of future benefits.
• Recruit new agents.
• Solicit potential buyers of policies.
• Lead insurance agents and track performance.
• Create and implement business strategies and goals.

* Generate sales for a portfolio of accounts and reach the company's sales target.

* Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling.

* Manage and solve conflicts with clients.

* Interact and coordinate with the sales team and other staff members in other departments working on the same account.

* Establish budgets with the client and company.

* Meet time deadlines for accounts.

* Attending clients meeting.

* Maintaining and expanding relationship with existing clients.

* Leading project management activity.

• Control and approval Warranty process
• Monitor Technicians task versus time and cost
• Provide Spare part alternative approval for the Spare part officer
• Monitor parts stock versus number of parts claimed
• Submit claims for approval
• Conduct warranty claims audit
• Analyze and submit all requires reports to Kia Mother Company on monthly and yearly basis
• Annual appraisals form filling for his team