Administration Officer
Qatar Airways Group
Total years of experience :16 years, 0 Months
Handles administrative and HR job function
Excellent knowledge of Arabic and
English (written and spoken)
Create reports to provide the actual facts and required information to management
related areas, ranging from but not limited to discrepancies, competencies, and
incidents.
Responsible in ensuring that the structure and standards as defined by the company
are in place and maintained.
Maintain record of all operational irregularities and submit as compiled report on
monthly basis.
To assist in the maintenance and delivery of policies and procedures in the areas of
human resources.
Conduct needs assessments (eg: program, equipment, staff, etc) to determine current
and future needs, and provide recommendations.
Maintain and update the assigned department headcount in order to give updates to
management on the actual man power status. Responsible to maintain and update the
assigned department annual leave plan of employee in order for the line managers
and to make sure the strength of employee areas per operational requirement.
Responsible to cross checking the time of attendance/ shortage of attendance of
employees and keep record of all overtime related concerns and provide the
feedback to employee on overtime queries.
Receive customer requests through phone calls, emails,
website, and internet banking.
Provide customers with product and service information.
Fulfill customer inquires in a timely manner and ensure
customer satisfaction.
Coordinate and follow up with branch and departments to
provide proper solutions for customers' complaints.
Handle customer accounts related inquiries and claims
(balance, transactions, IBAN, bills, and salary domiciliation,
standing orders.)
Open personal and corporate bank accounts and complete all
the required documentation in files and on system.
Screen CVs and conduct interviews when necessary.
Send job offers for selected candidates and get all necessary
documents from new recruits.
Update all HR files (on the system and personal file).
Deal with employee’s daily concerns and problems.
Elaborate hiring, termination, and resignation letters.
Keep a log for terminations or resignations in order to analyze
the reasons behind it.
Support terminated staff in filling their exit interviews and
handover of necessary material.
Generate Payroll in coordination with the HR manager.
Implement the code of conduct and progressive discipline.
Update the system with sick leaves, annual leaves, and attendance
exceptions.
Prepare monthly NSSF declarations in coordination with the HR manager.
Control and provide contract renewal with follow up.
Order, deliver, and file payroll receipts signed by employees.
Elaborate badges and name cards for new employees.
Organize motivational rewards for employees.
Prepare communications such as memos, emails, invoices, reports, and other
correspondence.
Write and edit documents from letters to reports and instructional documents
Support managers and employees through a variety of tasks related to
organization and communication.
Provide real-time scheduling support by booking appointments and preventing
inconvenience.
Manage the individual portfolio of HSBC’s Advance customers.
Ensure the proposition meets the standards in terms of product and
service as per the guidelines set by HSBC Head office.
Promote and/or develop relationships with existing and new
customers which includes proactive cross selling of profitable banking
products while ensuring that HSBC provides a high quality service for
its customers.
Ensure the Advance & HSBC brand is promoted through marketing and
events.
Ensure the key performance indicators are achieved from Advance,
growth in numbers, liabilities, assets, insurance and Wealth
Management objectives.
Highly responding to incoming calls in order to deliver high level of customer
service.
Handling calling programs and outbound calls.
Handling and supporting Personal and Corporate Internet Banking.
Supporting all the branches and departments.
Handling complaints.
Promoting and cross selling all the bank’s products.
Handled administrative duties
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