Group Support Services Director
ALPHA DHABI HOLDING
Total years of experience :25 years, 5 Months
♦Leading the Synergy and consolidation of the group Support Services
♦Review and Develop Support Functions digital platforms, Policies and Procedures
♦Development of a 3 year Support Services strategy and initiatives for each of the Group subsidiaries.
•acting as COO for all operational shared services (Commercial, IT, Plant, HQ Stores, HR and Admin)
• Leading the restructuring and consolidation of the group Support Services
• managing operating Companies Commercial (procurement, purchasing, contract and cost control)
• Managing operating Companies HR and Admin Operations including camps management
• Developed and operate Support departments, KPI’s, action plans, budgets and strategy in line with Company and holding Business strategy.
• Review and Develop Support Functions Policies and procedures.
• Development of a 2-5-year Emiratization strategy and initiatives for each of the Group subsidiaries.
• Secretary of Board Remuneration Committee.
• Leading the restructuring and consolidation of the group Support Services (HR, Admin, Comms, IT and Insurance)
• Governmental relations and company spokes person
• Developed and operate HR and Admin action plan, budgets and strategy in line with Company and holding Business strategy.
• Develop Organization Business Structure and KPI’s
• Developed and operate Emiratization business plan and strategy.
• Develop and Review Emiratization Policies and procedures.
• Develop Emiratization strategic communications plans and programs outlining goals, key audiences and stakeholders, objectives, recommended media, expected results, metrics for success, and timelines for key corporate initiatives .
• Develop BUNYAN Engineering fresh Gradate program
• Secretary of Board Remuneration Committee.
• Leading the consolidation of the group Support Services (HR, Admin, Comms, IT, Business development and training center)
• Acting as COO for all operational shared services
• Internal and external Governments and client’s relations
• Policies, Process and system implantation
♦ • Secretary of Board Remuneration Committee and Executive Committee
• Developed HR Operations and Emiratization department’s business plan policies, procedures and guidelines in line with company strategy
• Identified HR Division’s budget and plan for annual expenditures and initiatives related to HR
• Lead a communications team in planning and implementing effective corporate and employee communications initiatives/programs that support the company's brand, vision, and strategies
• Manage media relations as company's key spokesperson/liaison to journalists. Maintain relationships with key reporters globally
•• In conjunction with Emiratization Department developed manpower plans to source and recruit Emiratis for Airport, Cabin Crew, Pilots, HUB/Station supervisors, Technical, IT, Finance, Sales & Contact Centers, as well as direct hires in various critical functions
• I Achieve: Implemented year end 2011 and midyear 2011 review and focus process on bottom and top performers, mainly for UAE Contact Centers & Retail staff
• Leading Al Ain Call Center successful Project and Followed through its progress
• Supported the development of a 2-5-year Emiratization strategy and initiatives for each of the Divisions
• Developed and implemented a UAE cultural training program for new managers
• Supported organizational change and growth of Al Ain center strategy
• Conducted monthly management analysis, and developed reports and actions
♦ Departmental reports: 4 HR functional Managers and 3 Employee Relations Supervisors
♦ Worked on business setup/establishment, licensing/incorporation process, and mergers & acquisitions
♦ Led the Employee Relations initiatives across the business units within the Group
♦ Directed and established the CATE program (company value program commitment, Achievement, team work & Entrepreneurship)
♦ Implemented and embedded the TQM (Team Quality Measurement) into the HR functions across the group
♦ Developed the competency base of HR teams within Agthia Group
♦ Led and worked closely with senior management on changes aligned with the developments of business strategies geared towards achieving organizational objectives.
♦ Acted as Chairman of Disciplinary Committee across the Group.
• Create and Lead the Agthia virtual academy project
• Acted as Chairman of Disciplinary Committee across the Group.
• Worked on business setup/establishment, incorporation process, and mergers & acquisitions
• Directed and established the CATE program (company value program commitment, Achievement, team work & Entrepreneurship)
• Implemented and embedded the TQM (Team Quality Measurement) into the HR functions across the group
Led and worked closely with senior management on changes aligned with the developments of business strategies geared towards achieving organizational objectives.
♦ ♦ Prepared job offers/packages as per recruitment policies and procedures, including maintaining updated employee files, as well as coordination with HQ on administrative functions and employee assignments
♦ Interfaced with SLB Headquarter, Universities and Colleges in order to track future candidates and vacancies suitability
♦ Coordinated logistics for all OFS Courses (Induction program) in Gulf Region, London Office and US Sugarland office, assisted in field visits, coordinated SLB information open day with institutions, coordinated guest lectures, and represented company in local events
♦ Designed and delivered in-house training programs, as well as coordinating nominations to external programs, and conducted evaluation of training on an ongoing basis to improve effectiveness
♦ Supervised all college trainee programs conducted in SLB office and managed UAE nationalization program
♦ Responsible for end-to-end recruitment process for both Field Specialist and Field Engineers including testing, evaluations and feedback reporting.
♦ Carried out manpower planning and budgeting on assigned region (UAE, Oman, Qatar & Yemen/ London, France, Germany/ Texas -Dallas and Sugarland)
♦ Prepared monthly, quarterly and yearly recruitment progress reports for the assigned region