Reservation Agent
Beach Rotana
Total years of experience :5 years, 2 Months
• Dealt with guest from different Nationality and travel agencies requests
• Ensured guest satisfaction through impeccable customer service and dedication
• Handled Upset guest
• Sale rooms ensuring guest satisfaction
• Check the guest profile using the Opera
• Handling internal and external guest calls using the Mitel
• Making reservations
• Dealt with guest requests
• Handled guest complain
• Check the guest profile by using the Opera
• Sending guest request by using the FCS
• Handling internal and external guest calls using the Mitel
• Making Restaurant reservation using the ReserveOut
·Dealt with guest check-in and check-out
·Ensured guest satisfaction through impeccable customer service and dedication
·Processed payments and billing
·Arranged excursions
·Handled purchasing of hotel supplies
- Used AutoCAD and ArchiCAD to create a several building designs, including some in 3D
- Worked with a team to coordinate and accomplish tasks
- Reported to superiors with accuracy and professionalism
- Worked independently and remaind on-task and motivation
- Produced high quality work on time and to high standards
·Used AutoCAD and ArchiCAD to create several different building designs, including some in 3D
·Worked with a team to coordinate and accomplish tasks
·Reported to superiors with accuracy and professionalism
·Worked independently and remained on-task and motivated
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