Store operations manager
Defacto
Total years of experience :15 years, 11 Months
Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
Provides historical reference by developing and utilizing filing and retrieval systems.
Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
Contributes to team effort by accomplishing related results as needed.
Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
Provides historical reference by developing and utilizing filing and retrieval systems.
Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
Contributes to team effort by accomplishing related results as needed.
⦁ Maintaining and increasing sales.
⦁ Reaching the targets and goals set for area.
⦁ Establishing, maintaining and expanding customer base.
⦁ Servicing the needs of existing customers.
⦁ Setting sales targets for individual reps and team as a whole.
⦁ Allocating areas to sales representatives.
⦁ Monitoring your team's performance and motivating them to reach targets.
⦁ Collecting customer feedback and market research.
⦁ Reporting to senior managers.
⦁ Keeping up to date with products and competitors
Making sure the shop floor runs smoothly
Meet the store's monthly targets and handle budgets
Recruit and train staff
Deal with any enquiries and complaints and monitor customer service
Serve customers as needed
Put together the rotas and shifts
Check that the products you sell are well displayed
Managing deliveries
Answers incoming calls in a timely manner and in accordance with Hospital policy.
⦁ Maintains confidentiality of caller & Hospital information as directeded manner and maintains the highest level of customer satisfaction by seeking first call resolution.
⦁ Answers caller’s questions, as well as questions them to obtain full understanding of what information is being requested
⦁ Understands the requirement of the callers and provides prices and information accordingly.
⦁ Provides accurate information about the services offered by the Hospital.
⦁ Directs calls to the appropriate department/individuals; both external & internal calls
⦁ Maintains an accurate telephone directory, as directed, to ensure connecting callers to the correct destination.
⦁ Conducts appointment bookings for the clinics, when required.
⦁ Reports in a detailed and accurate manner, when required.
Bachelor Deg ree in Operation Manag ement . SEP 2002 - FEB 2007 Arab American University Major : Hospital & Health Care Management . West bank, Palestine, P.O.BOX 240, Tel.:970-4-250801 Fax: +970-4-2510810, Website: www.AAUJ.edu .