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Imran Ahmed, Senior Technical Project Director

Imran Ahmed

Senior Technical Project Director·SOUND TRANSIT

Canada

High school or equivalent, Electrical And Electronics Engineering

Work experience

Total years of experience: 21 years, 7 months

Senior Technical Project Director

September 2022 - Present

SOUND TRANSIT

SeaTac, United States •Hybrid

September 2022 - Present

Leading the digital backbone for one of the largest transit infrastructure projects in US.
• Strategic Operations Center Establishment: Launched a new, centralized IT Operations Center (ITOC)
from the ground up to provide 24/7 governance and high-availability monitoring for all critical technology
systems.
• AI & Safety Transformation: Directing the end-to-end implementation of the Safety Management & Risk
Tool SaaS platform, integrating AI-driven risk analytics with enterprise operational tools.
• Systems Upgrade: Enhanced the core transit networks resilience and capacity through a strategic
network scaling program, future-proofing the infrastructure for long-term growth and technological
demands.
Company industry:
Metro & Rail Passenger Transport

Senior Project Director | IT Strategy & Operations

January 2022 - Present

SOUND TRANSIT

SeaTac, United States •Hybrid

January 2022 - Present

Leading the digital backbone for one of the largest transit infrastructure programs in the
U.S.
• IT Strategy & Operations Center: Established a centralized IT Operations Center
(ITOC) from the ground up, delivering 24/7 governance, high-availability monitoring,
and a shared-services model across all critical technology systems.
• AI & Safety Transformation: Directing end-to-end implementation of an AI-driven
Safety Management & Risk SaaS platform, integrating predictive risk analytics with
enterprise operational tooling.
• Technology Roadmap & Resilience: Defined and executed a network scaling
roadmap that future-proofed core transit infrastructure for long-term capacity and
resilience demands.
• Investment & Vendor Governance: Governing high-value vendor contracts and
multi-year task-order negotiations against budget, milestone, and regulatory KPIs.
• Industrial Infrastructure Modernization: Leading modernization of SCADA
networks, PLCs, and critical communications, securing data flow between field
automation and centralized IT monitoring.
Company industry:
Metro & Rail Passenger Transport

Senior Project Director – Cloud & Infrastructure

January 2019 - January 2022

AMAZON

SeaTac, United States

January 2019 - January 2022

• Financial Stewardship: Managed significant budgets with a focus on accrual calculations, future financial
projections, and multi-million-dollar cost-saving initiatives.
Company industry:
Internet & E-commerce

Senior Technical program manager | AWS Cloud & Infrastructure

January 2019 - January 2022

AMAZON

SeaTac, United States

January 2019 - January 2022

Directed global infrastructure initiatives for the worlds leading cloud and e-commerce
provider.
• Global Data Center Strategy: Led large-scale data-center capacity expansion and
network-reliability programs across international regions, aligning delivery to long
term infrastructure roadmaps.
• Financial Modeling & Scenario Analysis: Built financial projections, accrual
models, and risk-weighted scenarios for multi-million-dollar investments, driving
cost-saving initiatives and prioritization decisions.
• Executive Advisory: Delivered high-fidelity metrics, risk assessments, and
roadmap recommendations directly to C-suite leadership, shaping global
infrastructure priorities.
Company industry:
Internet & E-commerce

Manager Infrastructure Services

January 2017 - January 2019

ALASKA AIRLINES

SeaTac, United States •Hybrid

January 2017 - January 2019

Modernized airline infrastructure to enhance operational efficiency and passenger safety.
• International Infrastructure Expansion: Directed a $5M+ network and infrastructure upgrade program
across 118+ airport stations ensuring critical operational readiness and high-speed connectivity for
international flight operations.
• Cross-Functional Program Governance: Orchestrated a complex portfolio of IT enhancements by leading
a high-performance team of 10+ technical resources (Engineers, Architects, and SMEs) alongside Field
Operations and Network Engineering divisions.
• Strategic Executive Advisory: Articulated comprehensive program roadmaps, financial performance
metrics, and risk mitigation strategies to C-suite executives and key stakeholders to ensure project
alignment with corporate growth.
Company industry:
Airlines

Manager, Infrastructure Services

January 2017 - January 2019

ALASKA AIRLINES

SeaTac, United States

January 2017 - January 2019

Modernized airline infrastructure to enhance operational efficiency and passenger safety.
• International Infrastructure Program: Directed a $5M+ network and
infrastructure upgrade across 118+ airport stations, ensuring operational readiness
and high-speed connectivity for international flight operations.
• Cross-Functional Governance: Led a 10+ technical team (engineers, architects,
SMEs) across Field Operations and Network Engineering to deliver a complex IT
enhancement portfolio.
• Executive Advisory: Presented program roadmaps, financial performance metrics,
and risk-mitigation strategies to C-suite executives to align IT with corporate growth.
Company industry:
Airlines

Technical Director – Infrastructure & Cybersecurity

January 2016 - January 2017

REDBOX / COINSTAR

SeaTac, United States

January 2016 - January 2017

• Infrastructure Modernization: Directed the IT Infrastructure and Information Security divisions,
overseeing the architectural overhaul of enterprise-grade security frameworks.
• Compliance & Governance: Guaranteed 100% adherence to PCI-DSS and SOX compliance standards
across all digital products, mitigating enterprise-level financial and data risks.
• Stakeholder Management: Served as the primary technical liaison for C-suite executives and
departmental heads to align infrastructure roadmap with global business objectives.
Company industry:
Consumer Electronics

Technical Director | Infrastructure & Cybersecurity

January 2016 - January 2017

REDBOX / COINSTAR

SeaTac, United States

January 2016 - January 2017

• Security Architecture Modernization: Directed IT Infrastructure and Information
Security divisions through an enterprise-grade security framework overhaul.
• Compliance & Governance: Ensured 100% adherence to PCI-DSS and SOX
standards across all digital products, mitigating enterprise financial and data risk.
• Stakeholder Advisory: Served as primary to C-suite and
department heads, aligning the infrastructure roadmap with global business
objectives.
Company industry:
Consumer Electronics

Senior Program Manager – Data Center & Critical Systems

January 2014 - January 2015

BC HYDRO

Vancouver, Canada

January 2014 - January 2015

• Technical Leadership: Led a specialized task force of 12 Subject Matter Experts (SMEs) and Engineers to
upgrade backbone Cisco SAN switching infrastructure, ensuring zero-downtime during transition.
• Cross-Functional Orchestration: Facilitated high-level technical integration meetings between
Unix/Windows Server teams, Storage SMEs, and external vendors to harmonize infrastructure delivery.
• Financial Oversight: Managed multi-million dollar project budgets and executive status reporting,
ensuring the program met stringent public-sector transparency requirements.
Company industry:
Public Administration

Senior Program Manager

January 2014 - January 2015

BC HYDRO

Vancouver, Canada

January 2014 - January 2015

• Critical Systems Upgrade: Led a 12-member SME/engineering task force to
upgrade backbone Cisco SAN switching infrastructure with zero downtime.
• Cross-Functional Orchestration: Coordinated Unix/Windows server teams,
storage SMEs, and external vendors to harmonize infrastructure delivery.
• Financial & Public-Sector Governance: Managed multi-million-dollar budgets
and executive status reporting under stringent public-sector transparency
requirements.
Company industry:
Public Administration

Manager – Data Management & Infrastructure Programs

January 2012 - January 2014

HYDRO ONE

Toronto, Canada

January 2012 - January 2014

• Strategic Delivery: Led the high-profile $12M Infrastructure Upgrade Program for the Local Health
Integration Network (LHIN), modernizing data systems for critical healthcare services.
• Program Governance: Defined the overarching business strategy for data contingency planning and risk
mitigation, ensuring continuous service availability for regional health systems.
• Operational Excellence: Controlled department-wide budgets and quality assurance protocols,
consistently delivering complex infrastructure projects under budget and ahead of schedule.
Company industry:
Utilities

Manager | Data Management & Infrastructure Programs

January 2012 - January 2014

HYDRO ONE

Toronto, Canada

January 2012 - January 2014

• Strategic Delivery: Led a $12M Infrastructure Upgrade Program for the Local
Health Integration Network (LHIN), modernizing data systems for critical healthcare
services.
• Program Governance: Defined business strategy for data contingency and risk
mitigation, ensuring continuous service availability for regional health systems.
• Operational Excellence: Controlled department-wide budgets and QA protocols,
consistently delivering complex programs under budget and ahead of schedule.
Company industry:
Utilities

Business Operations Manager (Japan Business Unit)

January 2009 - January 2012

BLACKBERRY

Waterloo, Canada

January 2009 - January 2012

• International Data Strategy: Partnered with Middle East telecommunications carriers to architect and
implement a regional data strategy, rerouting localized data traffic to facilitate sovereign data filtering and
regulatory compliance.
Company industry:
Telecommunications

Business Operations Manager | Japan & Middle East Business Units

January 2009 - January 2012

BLACKBERRY

Waterloo, Canada

January 2009 - January 2012

Reported to the VP, leading strategic vision and market entry for high-security mobile
solutions.
• Regional Data Strategy (Middle East): Partnered with Middle East telecom
carriers to architect and implement a regional data strategy, rerouting localized
traffic for sovereign data filtering and regulatory compliance.
• Executive Advisory: Advised the VP on strategic vision, financial health, and
technology direction for the Japan and Middle East business units, reporting to top
tier HQ executives.
• Data Center Migration: Spearheaded a mission-critical data-center migration and
consolidation, reducing footprint and enhancing redundancy with 100% service
continuity.
• Market & Stakeholder Synchronization: Aligned technical and commercial
requirements between international telecom partners and internal R&D teams.
Company industry:
Telecommunications

Telecom Engineer & Project Manager

January 2003 - January 2008

T-MOBILE

Kansas, United States

January 2003 - January 2008

• Top-Tier Engineering Lead: Provided highest-tier technical support for complex
network failures and infrastructure architecture.
• International WAN Programs: Managed global service delivery and led
international WAN projects with global telecom providers.
• Operational Savings: Delivered $2M in annual savings by restructuring vendor
support models and automating ticket management.
Company industry:
Telecommunications

Education

[Binghamton University

April 2003

April 2003

High school or equivalent, Electrical And Electronics Engineering

United States

State University of New York

August 2002

August 2002

Master's degree, Electrical and Computer Engineering

United States

GPA (point): 3.51 out of 4

GPA (point): 3.51 out of 4

Focus on networks, software engineering, communications

Skills

Business Development
Expert
Business Development
Expert
Strategy Development
Expert
Strategy Development
Expert
Operations Management
Expert
Operations Management
Expert
Staff Development
Expert
Staff Development
Expert
Program Management
Expert
Program Management
Expert
DELIVERY
Expert
DELIVERY
Expert
NETWORKING
Expert
NETWORKING
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
FINANCE
Expert
FINANCE
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
PROGRAM MANAGEMENT
Expert
PROGRAM MANAGEMENT
Expert
PROGRESS
Expert
PROGRESS
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
RISK MANAGEMENT
Expert
RISK MANAGEMENT
Expert
TELECOMMUNICATIONS
Expert
TELECOMMUNICATIONS
Expert
data centers
Expert
data centers
Expert
software engineering
Expert
software engineering
Expert
Business Development
Expert
Business Development
Expert
Strategy Development
Expert
Strategy Development
Expert
Operations Management
Expert
Operations Management
Expert
Staff Development
Expert
Staff Development
Expert
BLACKBERRY
Intermediate
BLACKBERRY
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
DATA MODELING
Intermediate
DATA MODELING
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
AMAZON WEB SERVICES
Intermediate
AMAZON WEB SERVICES
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
INVESTMENTS
Intermediate
INVESTMENTS
Intermediate
MARKET TREND
Intermediate
MARKET TREND
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Spanish
Intermediate
English
Native Speaker

Training and Certifications

Certifications
ITIL v4: IT Service Management
CCNA: Cisco Certified Network Associate
Azure Solutions Fundamentals
PMP: Project Management Professional
ITIL v4
Microsoft Certified: Azure Solutions Fundamentals
CCNA (Cisco Certified Network Associate)
PMP (Project Management Professional)
PMP project management professional
May 2010

Hobbies

  • Tennis, hiking, world traveling, spirituality