Client Delivery Head
ibox7
Total years of experience :23 years, 8 months
• Delivering thought leadership to the technology teams, maintaining a steady development stream for various digital product development initiatives directed towards the leading financial institutions in the UAE.
• Managing a substantial technology budget making sure the spent is efficient and new technology platforms provide better value to our customers.
• Inspired and trained offshore teams on agile software development framework managing PI planning. Mentored the entire release train (RT) keeping iterative delivery, flexible response to change, and open
Managed regional application landscape including underwriting, reinsurance, claims, GL, bancassurance, digital B2B, B2C systems deployed on internal infrastructure or over the cloud as SaaS, leading the on/off-shore vendor teams.
Contributed to the creation of AIG AWS cloud governance model as a solution architect working with regional cloud architecture team.
Collaborated as a business analyst, in the ideation, business case buildup, system development and implementation of an in-house broker driven B2B and B2C travel and auto insurance sales and marketing solution. Designed the application integration framework as a technical lead saving c.100k USD of proprietary middle-ware cost.
Participated as insurance SME in the implementation of a full policy life-cycle insurance distribution platform eBaoTech (Collaborus) in APAC. With this new solution, AIG was able to streamline processes, implement best practices across the region, and provide a higher level of service to prospects and existing clients.
Launched IBM ClearQuest for application incident tracking and change management removing email, phone based notifications saving around 1 full time equivalent (FTE) of support staff effort.
Retrofitted UAE Value added tax (VAT) feature to core business applications ensuring local regulatory compliance.
Spearheaded the delivery of underwriting and finance system re-engineering project, managing project initiation, planning, execution, monitoring, and closing phases. Vetted statement of works, handling project budgeting and forecasting.
Improved software development practices by providing technical leadership to a team of c.50 developers, application architects and software engineers, holding the “big picture” vantage point.
Planned migration of the core business application from 6i to 10g development suit. Led a team of architects and developers migrating 1100 Oracle Forms to the 10g IAS platform. Qualification and pre-production testing showed a 31% gain in overall application performance. Led the planning, execution, control and closure phases of the project.
Prototyped Virtual Private Database (VPD) to integrate various companies acquired by CMA CGM as part of its expansion plan. Saved hundreds of man hours of development, unit and qualification testing by minimizing the code change footprint. Designed VPD for each of the acquired company by creating policy functions that generated dynamic predicates.
Introduced the industry standard PLSQL logging framework into the software exception handling practices. Standardized the application event logging process enabling the developers to handle and debug error exceptions in a structured manner.
Contributed in the creation of a standardized company-wide software development best practices guide (BPG) introducing continuous code refactoring discipline for the first time. Conducted training sessions for developers and application architects.
Represented Allianz Pakistan, as a software developer in Allianz Singapore for the collaborative regional health insurance system design and development project. The core deliverable included a uniform underwriting and claims management system planned be deployed across multiple countries in the region replacing the many contrasting insurance systems operated locally by the affiliate companies.
Led a company-wide business process re-engineering (BPR) project. Documented and presented the AS-IS model to the steering committee composed of C-Suit executives and function heads helping business have a ground-up view of the organizational processes, find areas for improvements and rationalize operating cost. Coordinated the inter-department process improvement discussions to structure the TO-BE model. Year-end KPI reports highlighted the improving loss ratios and customer retention, attributing these achievements in part to the BPR project.
Participated as a software developer, in the within-house health insurance application development, considered an enterprise lifeline project delivering proposal, underwriting, policy, and claims management modules with a business intelligence (BI) engine. Actively contributed to the requirements gathering, design, post production system maintenance and documentation phases. The project realized its targeted cost savings of c. 200k USD retiring the legacy insurance application and eliminating the yearly license and support OPEX.
Selected right after finishing my analyst program studies. Working side by side with the support SMEs, participated in numerous on-call or on-site support meetings with the client technical teams.
Designed and delivered purpose-driven Oracle product trainings to Insurance and banking sector corporate clients.
