Group Service Operation Manager
JAIDAH GROUP
مجموع سنوات الخبرة :4 years, 10 أشهر
more) Duration August 2019 to Present Key Responsibilities:
•Managing Service Operation of 4 Brands - Chevrolet - Hyundai - Genesis and Geely
•Oversaw the operation of the automotive aftersales department, including parts, service, and warranty operations.
•Developed and implemented strategies to improve the overall eficiency and profitability of the aftersales department.
•Monitored and analyzed key performance indicators to ensure the department meets its targets.
•Coordinated with other departments to ensure smooth communication and eficient processes.
•Worked closely with the sales team to develop and implement efective customer retention strategies.
•Managed and developed the aftersales team, including hiring, training, and performance management.
•Managed the day-to-day operations of the aftersales department, including parts, service, and warranty operations.
•Assisted in developing and implementing strategies to improve the eficiency and profitability of the aftersales department.
•Coordinated with other departments to ensure smooth communication and eficient processes.
•Worked closely with the sales team to develop and implement efective customer retention strategies.