Marketing Manager
Al Haddad Motors
Total des années d'expérience :14 years, 11 Mois
• Developed brand communication-Product Communication -Product Launch - Marketing activities- Market research- Market reporting -media buying- Budget control - VIP customer management -Events-Sponsorship-Truck & Van marketing-Parts marketing-Service marketing-Media Relations, PR-Used Car marketing-Fleet marketing.
• Customer Relations Management, Database management-Reception:-meet and greet-Complaint management-Life cycle management-Customer satisfaction program (CSI)-Fleet Customer Management.
• Network development (Dealer standards for Mercedes-Benz), Social media (Online activities), PR (Press & media activities), Competitive reporting and mystery shopping.
ILM: Institute of Leadership & Management (Level 3 Award in First Line Management)