Senior Business System Analyst
FIS
Total years of experience :12 years, 5 Months
Senior Business Analyst (Dec 2018 till now)
Working on:
Procurement Process.
Project Details:
Transaction Processing
• Procurement of Software and Hardware.
• Working on New Hire Process with various teams of HR and Procurement Teams.
• Close interaction with IT Build Techs.
• Reporting.
• Ordering process.
• Shopping.
• Maintain Asset Data Base.
• Working on Case management System.
• Reviewing & Approval process.
• Effective communication Zones.
• Handling Replacements & Transfers of Hardware/Software.
Senior Deal Specialist (June 2016 to Dec 2019)
Worked on:
Deal Management, Contracts, Ordering Document, Quoting, ILF, Triage
Project Details:
Transaction Processing
• Quoting: Quote to Order
• Verifies key aspects of input for a request; reviews and updates into the system e.g. customer, payment, product details etc.
• Drafting Ordering document, Amendments, and Agreements that includes Terms and Conditions
• Reviewing Legacy Agreement and Modifying the Quotes
• Ensure quality & delivery timelines of transaction are meeting the standards.
• Tracks & analyze closed requests and draws inference for future processing/reference.
• Triaging the requests.
• Performing gap in analysis on process knowledge among team members, updating the process manual website with the periodical updates.
• Effectively communicate with the stakeholders, resolver groups, superiors and peers.
• Handling sales representative’s queries regarding contracts, business queries and being part of business call.
• Takes responsibility of resolving customer escalation, analyzes Root Cause and takes necessary action to plug issues.
Senior Business Analyst (Oct 2013 to June 2016)
Worked on:
Order Management, SFDC, Macros, Install Business, Business Intelligence, Business Quoting, Opportunity, Booking
Project Details:
Client : Vmware Inc.,
Order processing (Renewals Team)
Well versed with the products of VMware and its features. Have through knowledge about the upgrade basis of products. Order processing includes below:
1) Manual order: It includes the channel order and order directly from the customer. It includes with the order from global customer with the special discounts.
2) EDI orders: It includes the Purchase orders received via electronically and processing thereafter.
3) ECS: (Error Correction Screen) Here the PO is submitted by the distributor and is places in ECS. Later this is validated by the processing team and is pushed through ECS for further processing.
4) Queries: Well Versed with handling the customer queries and providing them with the best solutions.
Order processing includes only the renewal of support and subscription. The tools that are currently worked upon are below:
1) Oracle application for the processing.
2) SFDC: (sales force) used to verify the details and status of the reseller.
3) Admin portal: Used to verify the details of the customer and the products purchased by them.
External activity:
1) Been the part of the documentation team which includes the process documentation in order to maintain the global process standardization.
2) Been the process trainer for the new joiners and enabling to process the deal with the best practices.
3)Always co-ordinate with the external team members globally for the improvement on the process knowledge.
Course College/University Specialization MBA T Johns Bangalore / MKU Finance