IT Manager
Diva Modelling And Events
Total years of experience :16 years, 8 Months
Maintenance and management of MS Server, Linux Server, MAC OS X.
Maintenance and management of Web Server, VPN Server, Email Server, DHCP Server, DNS Server, Domain Controllers, MSSQL Server.
Configuration & Management of Active Directory, users, Right Assignments, FTP.
Responsible for managing backups and tape rotation.
Diagnose and resolve technical issues.
Setting up and configuring new laptops and desktops.
Install authorised software to laptops and desktops.
Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
Antivirus installation to all desktops and laptops.
Ensure all logs for equipment and users are maintained.
Creating purchase requisitions for IT hardware/software.
Ensuring all software purchased licensing is recorded and maintained.
Setting up new users and disabling expired accounts in accordance with HR requirements.
Providing technical support to office employees.
Responsible for planning, coordinating, and supervising all activities related to the design, development and implementation of organizational information systems as well as responsible for maintaining, supporting, and upgrading existing systems and applications.
Conduct regular monitoring of network operations and maintenance of the main office servers.
Conduct ongoing analysis of Telemutants current systems utilization and needs.
Perform debugging of the office system softwares.
Report to the management in case of serious systems breakdowns for new installations and replacements.
Establish IT departmental goals, objectives, and operating procedures.
Train new IT trainees and introduced them to the company systems and software.
Coordinate the entire office information flow and ensure a smooth flow of information all around.
Define and estimate IT project costs, efforts, and ROI for consideration by the Management Team.
Asses and communicate risks associated with IT investments.
IT operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
Management of IT projects from start to end to ensure tasks and ownership are assigned, timelines are met and the project stays on scope and budget, while providing continuous communication and updates to the Management Team and other affected staff.
Responsible for the management of multiple information and communications systems and projects, including voice, data, and office automation.
Ensures that the related information systems are designed and managed in a way to facilitate the effective gathering, processing, distribution and use of pertinent information required by all departments.
Oversee and carry out the development and implementation of technology related user-training programs.
Responsible for effectively balancing the businesses needs with its IT capability; constantly reviewing processes and identifying way to improve efficiency & service, and proactively managing all areas of Technology within the company.
Responsible for management of IT Infrastructure, consisting of DHCP Server, DNS Server, LDAP Server, LAMP Server, Firewalls, Load Balancers
Configuration & Management of Active Directory, users, Right Assignments, FTP.
Designing, Implementing, Testing, And Monitoring Security Configurations of the network.
Migration of my department from a physical data center to Amazon Web Services (AWS) focusing on high-availability, fault tolerance and auto-scaling.
Installation, configuration and maintenance of Asterisk based systems.
Development of beneficiary communication system which includes IVR and SMS based complaint and information system.
Integration of bulk Calls and SMS to beneficiaries in case of disaster or emergency situations.
Implementation of ticketing system.
SIP trunking and DID based routing.
Implementation of IP tables and policy routing.
Serving as the initial point of contact for resolution of connectivity and interoperability problems for over 80 LAN users in heterogeneous, multi-platform environment at head office and over 40 users at two regional offices.
Besides technical support, performing many functioning aspects of a systems administrator.
Monitoring hardware and software functionality 24/7 to ensure their connectivity and availability.
Performed various hardware upgrades and racked/cabled new servers.
Configuring workstations and laptops for new employees.
Conducting research on proposed system upgrades and identifying potential incompatibilities that led to alternative system purchase.
Installation, configuration, administration & designing of LANs, WANs and voice networks.
Analyzing & developing key components using methodology prescribed techniques.
Communicating and negotiating with users, specialists, other staff and suppliers.
Perform periodic maintenance and servicing of MIS system to improve operational efficiency.
Monitor MIS performance regularly to avoid unplanned outages and down times.
Conduct training on MIS activities to increase staff expertise.
Responsible for communication protocols, configuration, integration & security.
Investigating, diagnosing and resolve all network problems.
Maintaining pre-packaged software applications on the LAN.
Upgrading and repairing faults on CIS systems, networks & peripheral equipment.
Configuration & Management of Active Directory, users, Right Assignments, FTP, etc.
Systems and networks analysis, design, configuration and implementation
Designing, Implementing, Testing, And Monitoring Security Configurations of the network
Maintenance & Management of Routers, making static routes for Network connectivity
Implementing an IP addressing scheme and IP Services to meet network requirements
Identify and address operations bottlenecks and issues.
Providing technical support or guidance by resolving the technical problem of the staff members through emails, phone calls, and by in person
Providing IT training to the staff for using the different software and hardware products.
Plan and manage upgrades of hardware and software systems.
Track and monitor security of hardware and software systems.
Recommend and implement new technology solutions to improve productivity of the organization.