RDMS Engineer
Shell
Total years of experience :21 years, 3 Months
Joined Shell Canada as Reservoir Data Management System Engineer in order to support corporate infrastructure that constitutes information for oil reserves across the globe and facilitate to establish company's annual financial and hydrocarbon maturation forecast in accordance with stock price for stack holders.
Role
- Custodian of Incident and Problem Management.
- Application Service management and Level II Support for PetroLook corporate Application.
- Deployment of update patches and up gradation of 16 Applications including dev/test/UAT and Prod for 5 lines of businesses around the globe.
- Specialized in Root Cause Analysis and live Issue Resolution in accordance with ITIL V3
Standards.
- Interaction with Vendor for Quality assurance.
Hired by Accenture plc (NYSE: ACN), Accenture is a multinational management consulting, technology services and outsourcing company headquartered in Dublin, Republic of Ireland. It is the world's largest consulting firm measured by revenues and is a constituent of the Fortune Global 500 list.
Joined client site Loblaw Companies Limited (TSX: L) at Head office. Provided support for nationwide Store Infrastructure and Corporate Applications responsible for day to day retail operations in-store and in head office.
Role
- Built team from ground up for night shift and provided training as per project scope.
- Met deadlines for implementation schedules, maintained and met cost thresholds.
- Participation in Incident Management calls, execution of change management.
- Performed Software roll outs on nationwide retail store systems.
- Coordinated with other offshore support teams and delegated work.
- Level 3 support for more than 1200 retail Stores and 500 Gasbar IT Infrastructure nationwide.
- Deployment of Updates and Patches on 6000 Windows 7/XP workstations using SCCM.
- Maintenance and troubleshooting using IBM DS Storage Manager 10.
- Deployment of Batches and health-monitoring of more than 10, 000 POS Lanes.
- L3 Support for Swedamart /Sweda/Aurora/Fipay retail store application system.
- Support for STAS(Store Time and Attendance system).
- Support for Pharmacy Kroll system and Dell Wyse systems.
- User Service restoration and live issue resolution.
- Participation in Change Management and Change implementation.
- Delegated and monitored work among offshore teams and led to the solution with root
cause analysis.
- Environment: Sco Unix, Linux, VMWare, Win 2K8 R2, Remedy, Cisco, Bluecoat, IBM
SurePose, Dell Wyse Terminal.
IBM(NYSE:IBM) offers various IT services in Canada, including Consultancy, Project management and Infrastructure services to major corporate clients.
Client site Loblaw Companies Limited (TSX: L) at Head office located in Mississauga, ON participated with Retail store-infrastructure Implementations team responsible for nationwide 1200+ store hardware and software upgradation.
Role
- Server backups/restoration to and from SAS and corporate SAN VNX 5700 in Vcenter Server and SCO Unix environment.
- SAS Administration, Maintenance and troubleshooting using IBM DS Storage Manager 10.
- Participation in Incident Management calls, execution of change management.
- Level II Support for Canada wide store deployment of POS system.
- Personalizing the deployment images.
- Support for POS system Sweda/Aurora and Lane configuration Hardware.
- Support for payment systems Fipay and Elvis.
- Support for Stas (Store Time and Attendance system)
- Environment: Sco Unix, Linux, IBM DS Storage Manager, Win 2K8/XP, Sweda/Aurora POS
System, Quickbase, Remedy.
J.D. Irving, Limited is a diverse family owned business with more than 45 companies under the umbrella while operating in Canada and the United States. For over 125 years company’s focus has been on providing quality service and products. Head office is located in Saint John, NB Canada. Major areas of business include Shipbuilding & Industrial Marine, Oil Refinery, Power Generation, Forestry & Forest Products, Transportation, Shipbuilding & Industrial Marine, Retail & Distribution, Industrial Equipment, Construction Services & Building Materials, Specialty Printing, and Consumer Products.
Role
- Deployment, Configuration, Monitoring, Backup & recovery, performance enhancement and server
hardening of Dell Servers PowerEdge R610/T410/1960/2960/T410/T510 in Microsoft Windows
Server 2008 R1/R2 with ESX/ESXi VSphere environment.
- Server Patch Management, Install, Configure and Physical relocation.
- Participation in Incident Management calls, execution of change management.
- Management, Administration and maintenance 50+ Physical Servers and 200+ Virtual Servers.
- Backup using Symentic Backup Exec Ver 10, on Dell Equallogic Storage Arrays and SAN.
- Preparation and configuration of Juniper Firewalls SRX210/SRX220 Junos environment.
- Deployment, up gradation and restoration of Nortel/Avaya Switches and preparation for production
from out of the box position as well as creating and Managing VLANs.
- Configuration of switches in standalone and clustered environment.
- Preparation, configuration and installation of Trapeze Wireless Access Points M422, M632.
- Creating and managing custom templates for Switches, Firewalls and Access Points.
- Updates of network infrastructure diagrams using MS Visio and Solarwinds ORION on the corporate network.
- Track and report Hardware life cycle validity for more than 600 physical Servers and Security breaches in wireless Access points Security at more than 50 sites.
Client site Superior Information Systems is an IT consultancy firm that serves in the market since year 2001. The company has broad range of clients within Canada as well as overseas. Major areas of business are Network Design and Administration, WAN links design and trouble shooting, Server Installation and trouble shooting, MS Exchange / SharePoint / SQL Server/ Active Directory design and deployment. Etc
- Deployed Microsoft Windows Small Business Server 2008/2011, Performed Server Hardening on
IBM ThinkServer Machines Cisco Routers 2611 and Switches 2950 equipment and created and
managed VLANs.
- Deployed and Managed Active Directory on Win 2K3 and 2K8n environment and Managed GPO’s
and created ACL’s.
- Deployed VMWare ESX/ESXi 4 and Vsphere 4, VMWare Workstation 7.0
- Deployed and Maintained health of DNS, DHCP and managed IIS.
- Backup using Symentic Back Exec on Qnap NAS and FreeNAS.
- Conducted incident management and participated in issue resolution.
- Deployed Squid Proxy Server for MS Windows Server Environment.
- Successfully Migrated Exchange Server 2003 to Exchange Server 2007.
- Performed Exchange Server Backup/ Archiving using GFI mail Archive for Exchange and MS
Outlook.
- Designed, deployed and troubleshoot TCP/IP Network projects.
- Designed efficient and cost effective networks using Cisco and HP gear for various clients.
- Created network/cabling and technical diagrams and troubleshooting manuals for clients.
Pchut Systems have been offering various IT solutions in the market including retail IT equipment as well as Network and System deployment and configuration services. I maintained long term partnership with PChut Systems being there core Network specialist. Other activities included Server deployment, technical support, troubleshooting, and client/ employee training.
Role
• Identify performance thresholds based on historical performance data and implemented corrective actions to enhance system and network performance.
• Deployed Microsoft Windows Server 2008/2003 on Dell PowerEdge Server Machines
• Deployed Microsoft Windows Server 2003 SP1/SP2 for various clients
• Designed Active Directory, DNS and DHCP Infrastructure.
• Deployed Squid Proxy Server for MS Windows Environment.
• Deployed and Configured IIS ver5.0/6.0
• Designed and Deployed PXE boot Setup using MS Windows Deployment Server for unattended installations.
• Created and managed GPO’s and ACL’s.
• Deployed Netgear ProSecure UTM5 and DLink DFL210 Firewalls.
• Designed and deployed and troubleshoot TCP/IP Network projects.
• Installation, Training and Troubleshooting for Windows XP/ Windows Vista.
• Deployment of Security Enabled Wireless Networks for MS Windows Networks.
• Cisco Routers 2610/2611 and Switch
• Created, managed and troubleshoot VLANs.
• Provided Troubleshooting services for Exchange Server 2003 and provided clients with proactive measure to resolve SMTP, POP3 and IMAP Issues.
• Provided cost effective and up to the customer needs, Network estimates
• Performed and Trained several employees Hardware Assembly and troubleshooting.
• Created network/cabling and technical diagrams and troubleshooting manuals for clients.
• Provided on-spot troubleshooting and consultancy for many clients.