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Imran Shaikh, web content manager

Imran Shaikh

web content manager·Tata AIA Life Insurance

India

Master's degree, Marketing And Business

Work experience

Total years of experience: 9 years, 6 months

web content manager

March 2023 - Present

Tata AIA Life Insurance

Mumbai, India

March 2023 - Present

Developed and executed customer communication strategies, resulting in increased engagement and loyalty.
- Segmented customer base and delivered personalized messaging, improving campaign response rates.
- Collaborated with marketing, sales, and product teams to ensure consistent and impactful communication across all channels.
- Managed end-to-end campaigns, utilizing data-driven insights to optimize outreach via email, SMS, and calls.
- Ensured brand consistency and compliance across customer touchpoints.
- Led cross-functional teams to support digital initiatives and process improvements.
Company industry:
Insurance & TPA
Job role:
Finance and Investment

Manager Project

February 2018 - February 2023

Kotak Mahindra Life Insurance

Mumbai, India

February 2018 - February 2023

Led initiatives to streamline customer service operations across Voice, Email, and Grievance teams, reducing response times by 30%.

Spearheaded vendor negotiations, achieving a 15% reduction in operational costs without compromising service quality.
Company industry:
Insurance & TPA
Job role:
Management

Assistant Manager

January 2017 - February 2018

Tele Performance

Thane, India

January 2017 - February 2018

Managed 12-25 call center agents in a hybrid environment.

Enhanced team performance via coaching, metrics analysis, and feedback systems.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Jain University

February 2023

February 2023

Master's degree, Marketing And Business

India

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Specialized in digital marketing strategies and data-driven decision making.Completed capstone project on customer engagement in the insurance sector.

Himalayan university

December 2016

December 2016

Bachelor's degree, Commerce

India

Skills

Stakeholder Management

Expert

Document Controller

Expert

Communications

Expert

Project Management

Expert

Marketing

Expert

Management

Expert

Administration

Expert

Customer Service

Expert

Microsoft Office

Intermediate

Training

Expert

PMP

Expert

Sales

Expert

IT Project Management

Expert

MS Project

Expert

Planning

Expert

Microsoft Excel

Expert

Marketing

Expert

Jira

Expert

Project Management

Expert

Stakeholders mangement

Expert

BRD/FRD

Expert

Business requirements planning

Expert

team player

Expert

business Analyst

Expert

Languages

English

Expert

Hindi

Native Speaker

Marathi

Intermediate

Urdu

Native Speaker

Training and Certifications

Certifications
Certified Business Analyst Professional Certification
Jul 2025
digital transformation foundation
Oct 2022

Hobbies and interests

cooking, traveling, listening music, Playing badminton