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Imran Shaikh, web content manager

Imran Shaikh

web content manager·Tata AIA Life Insurance

India

Master's degree, Marketing And Business

Work experience

Total years of experience: 9 years, 5 months

web content manager

March 2023 - Present

Tata AIA Life Insurance

Mumbai, India

March 2023 - Present

Developed and executed customer communication strategies, resulting in increased engagement and loyalty.
- Segmented customer base and delivered personalized messaging, improving campaign response rates.
- Collaborated with marketing, sales, and product teams to ensure consistent and impactful communication across all channels.
- Managed end-to-end campaigns, utilizing data-driven insights to optimize outreach via email, SMS, and calls.
- Ensured brand consistency and compliance across customer touchpoints.
- Led cross-functional teams to support digital initiatives and process improvements.

Company industry:
Insurance & TPA
Job role:
Finance and Investment

Manager Project

February 2018 - February 2023

Kotak Mahindra Life Insurance

Mumbai, India

February 2018 - February 2023

Led initiatives to streamline customer service operations across Voice, Email, and Grievance teams, reducing response times by 30%.

Spearheaded vendor negotiations, achieving a 15% reduction in operational costs without compromising service quality.

Company industry:
Insurance & TPA
Job role:
Management

Assistant Manager

January 2017 - February 2018

Tele Performance

Thane, India

January 2017 - February 2018

Managed 12-25 call center agents in a hybrid environment.

Enhanced team performance via coaching, metrics analysis, and feedback systems.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Jain University

February 2023

February 2023

Master's degree, Marketing And Business

India

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Specialized in digital marketing strategies and data-driven decision making.Completed capstone project on customer engagement in the insurance sector.

Himalayan university

December 2016

December 2016

Bachelor's degree, Commerce

India

Skills

Stakeholder Management
Expert
Stakeholder Management
Expert
Document Controller
Expert
Document Controller
Expert
Communications
Expert
Communications
Expert
Project Management
Expert
Project Management
Expert
Marketing
Expert
Marketing
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Training
Expert
Training
Expert
PMP
Expert
PMP
Expert
Sales
Expert
Sales
Expert
IT Project Management
Expert
IT Project Management
Expert
MS Project
Expert
MS Project
Expert
Planning
Expert
Planning
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Marketing
Expert
Marketing
Expert
Jira
Expert
Jira
Expert
Project Management
Expert
Project Management
Expert
Stakeholders mangement
Expert
Stakeholders mangement
Expert
BRD/FRD
Expert
BRD/FRD
Expert
Business requirements planning
Expert
Business requirements planning
Expert
team player
Expert
team player
Expert
business Analyst
Expert
business Analyst
Expert

Languages

English
Expert
Hindi
Native Speaker
Marathi
Intermediate
Urdu
Native Speaker

Training and Certifications

Certifications
Certified Business Analyst Professional Certification
digital transformation foundation
Oct 2022

Hobbies

  • cooking, traveling, listening music, Playing badminton