Team Lead & Technical Account Manager
DTS Solution
Total years of experience :25 years, 4 Months
DTS Solution is UAE based cybersecurity consulting and systems integration firm, DTS engages with most of the major organizations within MEA specially in UAE on delivering cybersecurity projects such as Data center Network Security designing, Vulnerability Assessment and Penetration Testing (VAPT) related to IT and OT security as well as IT compliance and Auditing. Later as clients, projects and delivery team grew, I took the role as Technical Account Manager dedicated for Service providers and large organizations end to end project deliveries.
• Develop a thorough understanding of customer engagements (objectives, project scope, business and technical requirements) to ensure expectations are met.
• Develops project related documents which includes: High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide and Knowledge transfer.
• Assists customers and partners on site throughout a rollout, migration or go-live phase with a focus on minimizing risk and maximizing customer satisfaction.
• Adapt seamlessly to shifting priorities, demands and timelines based on customers requirement
• elicit cooperation from a wide variety of sources, including senior management, clients, and other departments to complete the project successfully
• Participates in continuous improvement by sharing ideas for new services or process.
NSN offers a full range of security solutions to meet the specific needs of wireless and wired operators. Customers can choose from a set of security services such as process- and network consulting to complement their in-house security resources and from a range of turnkey security solutions, based upon best-of-breed 3rd party partner products. NSN’s Revenue Assurance and Fraud Management solutions provide consulting- and integration services and comprehensive and fully automated tools to detect, analyze and recover the revenue leakage.
I joined as Security Solution Engineer and responsibilities included:
• Preparing high/low level network & security designing with Architects and consultants
• Briefing Customer teams both management and technical level on solutions
• Customer technical briefing on the design, deployment planning
• Integration solution in customer network with minimum outage
Almoayed Group, a Bahrain based company established in 1983 having office in 14 counties and doing business all over Middle East & South Asia. Almoayed an “ELITE Partner” of Juniper Networks, Silver Partner of Cisco and GOLD Partner of Nortel Networks.
We provide customers/clients with integrated enterprise Security / Networking solutions and services using Juniper/Cisco/Nortel products. I am Involved in Pre/Post sales support, consultation and business development. Asses’ client needs & recommend appropriate network and security solutions.
Joined as Network Engineer with AMZ Access part of AMZ Groups, largest Business Process Outsourcing Company in Pakistan with branches in US, UK & Cairo. AMZ Providing services for Software Development, Medical transcription, Billing & Claim Processing, Computer Research, Electronic Medical Record and Call Center providing Sales & Support for US, UK and Australian market.
Responsibilities:
• Technical lead for VoIP (H323 & SIP) and WAN Network
• Cisco Call Manager 4.1, Tenor Quintum VoIP gateways and Administrating Linux based H323 GNUGatekeeper
• Security and monitoring Windows/Linux based servers
• Traffic engineering and configuration OSPF routing protocol on primary Radio Link, dual digital cross connect E1 circuits, IVS downlink and 512Kbps DSL CIR as backup for outbound data/voice traffic
• Configured and implemented DMZ using Cisco PIX Firewall 515e
• Systems Management such as disk management, resource management of servers that include process, memory etc
• Implemented IP Tables, TCP-Wrappers and TCP/IP filtering for securing the individual servers.
Teamed as a System Administrator with Instanet Pvt. Ltd, a well known ISP in Karachi having total 10 Mbps bandwidth from ITI Network Fujikura Fiber Loop with local exchange with an average 1500 simultaneous dial-up connections.
My responsibilities included monitoring the network performance, configuration and troubleshooting of Linux based servers and security of the complete infrastructure.
Responsibilities:
• Operation and Maintenance of ISP Network. Coordinating with local Telco for PRI and Leased Line Issues
• Solving problems relevant to the ISP and our corporate clients (Hardware & Software)
• Installation and configuration of Lucent Technology MAX3000/6000/4000 and MaxTnT
• Configure Cisco Access servers AS5200 & AS5300
• Access control list on Cisco core switch restricting access to database, Radius and RAS
• Configuration and monitoring Cisco Content Engine 507 Series
• Configuration & management IPRICOT IPS-RC Broadband Satellite Receiver
Started as a Customer Support and after 6 months promoted to Network Engineer. SAMW Inc. is a Cisco Silver Partner company based in New York, USA, offering Internet and Data Network Services in Pakistan.
During my appointment, I had hands-on experience with inter-networking products like routers, intelligent switches/repeaters; digital cross connects capable of working across multi-protocol environment. Managing LAN/WAN networking projects and ISP operations.
BMS Pakistan an Indenting Firm partner to US based Goulds Pumps and providing services to major Oil and Gas Companies in Pakistan with heavy duty pumps, motors and pipelines. My responsibilities was to maintain, troubleshoot network issues, configuration DOS based mail client in approximately 28 computers’ secure connectivity to internet with redundant ISP links.
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