Technical Support Engineer
TATA BUSINESS SUPPORT AND SERVICES
Total years of experience :3 years, 7 Months
• Provide Information to various calls landed for the day.
• Provide them information regarding product and services.
• Work collaboratively with teams.
• Ensuring Pleasant telephone manner.
• Understand customer’s needs and requirements.
• Use remote control tools to assist customers when needed.
• Escalate high priority, high impact issues to the USC's internal support teams.
• Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers.
• Analysing call logs to spot trends and underlying issues.
Shopper for client. Keeping record of day to day activity of the client.
Ensure on time, quality deliverables and meeting project milestones and deadlines.
Design and build custom web content as specified.
Excellent leadership qualities and communication skills.
Work collaboratively with teams.
Ensuring Pleasant telephone manner.
Work collaboratively with teams.
Ensuring Pleasant telephone manner.
Email correspondence, Internet/database research, Social media management.
Real-time remote login for technical and general support.