COMMERCIAL QUALITY OFFICER
ARABIA TAXI LLC
Total years of experience :2 years, 0 Months
Oversee the operation of driver’s performance monitoring team and improvement of daily collection.
Establish procedures and be responsible for managing Drivers performance monitor system.
Coordinating training support with the Training Department and conducting staff orientation training to, Low income controller and counselors.
Ensure appropriate information provided to operators and follow-up the drivers as required.
Ensure pertinent information of updated and disseminated to all team.
Review driver’s performance monitoring team activity to determine staffing requirements, assess training needs, identify technical problems with equipment, and to make appropriate adjustments in the operation.
Coordinate closely with IT and Finance to get correct data for the flow of information.
Build and maintain excellent relationships with drivers.
Investigates and resolves Drivers problems with services rendered.
Build Drivers interest in the business offered by the company.
Ensure to achieve the Targets and highest level of driver’s performance monitoring system as well as improve the daily collections.
Watch the performance of operators and counselors during the tours of duties and will assist them wherever they need a solution.
Analyze the driver’s performance with the recommendations of counselors and to be re-check/confirm before taking any action against drivers.
Any termination / suspension of driver due non performance, all the connected supporting papers to be forwarded to HR / Operations Manager.
Monitor the daily collections and analyze the market trends and forward the recommendation to the Manager.
Daily driver’s performance monitoring tracker review and report submission to Operations.
Attending all kind of meeting at terminal.
Arrange training to the new drivers regarding taxi business in Dubai.
On receiver of black trip report from IT, investigation and take necessary action.
Clarifying the doubts of drivers regarding commission fine etc.
Grievance handling of the driver’s.
. Duties of Store Provision / Administrative Assistant (Army Ordnance Corps) • Worked & supervised major functions such as procurement of various stores from indigenous source, Ordnance factory, Public Sectors undertaken by central Government, local market and miscellaneous source of supply. • Inventory Control, Warehousing/storekeeping of communication equipments, Aviation stores, Automobiles Spares Parts, Computer stationery, Office contingency stores, Technical stores, Clothing stores, Fire Fighting equipments, Automobiles, Tyre & tubes. • Store preservation, Stock taking, stock control, packing, provisioning transportation (Receipt & Dispatch by Rail/Road/Air). • Typing documents and distributing memos. • Handing incoming /outgoing calls, correspondence and filling. • Updating, processing and filling of all documents.