Senior Consultant
Friends Provident International
Total years of experience :20 years, 2 Months
Company:
Aviva - Friends Provident International
Post Promotion: Senior Consultant - New Business, Broker and Agency Relations
• Pipeline Management - Promoted to New Business to review the New Business process and actively manage the high premium business through active pipeline management.
• Handling Escalations & Complaints Management: Actively investigated any escalations and sent timely responses to customers keeping the focus on business continuity, client retention in line with the outcomes of Treating Customer Fairly.
• Investigate: Examine and interpret the information obtained in weekly MI report to produce detail-orientated analysis to identify areas of further research that needs to be carried out in achieving the right product mix.
• Compliance: Ensuring that the policies are issued in compliance with the internal policies around AML, Bribery and Corruption, PEPs, Country regulations, SOW requirements, Sanctions checks. Responsible for preparing incident reports and updating compliance reports every month to report any risk - financial, internal or external.
• Internal Technical Audit: Conduct 4 eye check on issued policies and refund processed to ensure company guidelines in relation to compliance are adhered to.
• Stakeholder Engagement: Write well-structured logical and objective reports/ presentations which present the research in a client-focused manner and addresses the clients’ central questions and concerns. Engage stakeholders by interviews to manage changes effectively and drive positive synergies.
• Mortgage & Keyman Insurance: Solely responsible for co-ordination with the Banks on Mortgage Insurance and issuing Bank endorsement. Responsible for high profile reviewing keyman insurance applications and arranging the relevant company documents as per compliance and AML requirements to complete due diligence.
• Broker and Agency Relations: Visited external clients at regular intervals to present and educate them on the AML requirements changes, Country requirements changes, underwriting guidelines and arranging relevant documents for faster issuance.
• Business changes: Actively participated in the re-pricing of premiums for protection plans and roll-out of upgraded illustration systems at the agencies.
Operations Specialist - Secondment for LEAN REVIEW
• Following the recognition of my organizational & analytical skills, the Senior Management seconded my role to perform Lean review of Operations processes to make them leaner and effective for business by putting the client first in everything we do.
• Performed data and cost-benefit analysis to deliver Lean objectives and reviewed many functions of the Operations department including the banking of Finance cheques. The exercise resulted in faster banking of cheques and premium receipts. Capacity requirements of each team were identified which resulted in effective manpower resource utilization across Operations.
• Paperless environment: With the company’s focus on DIGITAL FIRST, reviewed the post and other communication channels in which the clients are contacted. As a result of the review, higher engagement from the customers - increased online portal registration.
• Actively used Visio and Microsoft Excel at advanced levels to deliver results of the project and designed new processes bringing higher efficiencies.
•Credit Review: Evaluated and analyzed company profiles for financing of projects, equipment’s, merchant and corporate loans, using strong level of knowledge in credit & risk analysis, policy and procedure as well as accounting and finance principles. In-depth analysis of credit proposals based on financial and non-financial parameters like reviewing 12 months bank statements, fraud transactions, regular credit/ debits etc. and raising queries about the same.
•Rating: Evaluated and graded corporate projects based on the policy and parameters of the bank’s credit grading system. Maintained portfolio balance by regularly upgrading and downgrading the grades based on present market conditions.
•Processing: Review of corporate high net worth profiles and then raising queries with the sales department and follow up on the same for prompt action on the cases assigned for such review and ensuring that they are well within the banks credit guidelines.
• Coordinating: Acted as a link between the other banks departments, members of the credit and sales department to ensure that the proposals made to are in line with the banks prevailing credit policy and compliance. Follow up with the other departments in the bank and other group (Emirates Islamic Bank) for any delinquencies in the existing products before extending any additional credit. Weekly reporting of approved finance to the UAE Central bank for capping limit to a particular profile or sector.
• Approval and Recommendations: Approved finance for projects within the authority level authorized by the Credit head. Recommended higher limit finance approvals to the higher management with a credit approval format highlighting the positives and negatives in a case. Conduct financial modeling; assist in preparation of strategy report on the basis of the client’s objectives / requirement for credit.
• Overall management and strategic financial planning for assigned business functions including invoicing, credit notes, accounts and book keeping.
• Reporting to the Finance director at the month end with the evaluation report of financial - budget, income and Gross Profit analysis and balance sheets.
• Forecasting & interpreting the flow of income for the coming month and maintaining the financial records orderly for future payments and receivables.
• Responsible for performing issue analysis and providing alternatives for decision making.
• Supervised end of month salary and quarterly incentive payments in employee accounts and check or any deductibles due to unplanned leaves.
• Inspecting and reconciling all customer related files with their accounts and transactions till date with the company.
• Maintaining multiple and frequent contact with the clients for their requirement for future generation of income in the form of orders.
• Responsible for authorizing custom clearance documents for timely clearance of goods from the Free Zone and obtaining exemption papers from the customers.
• Proactively managed claims to settlement related to medical, baggage, delayed departure etc within agreed authority levels, in compliance with the company policy, processes and quality standards.
• Prepared daily reports of the settled claim by the team for a brief session with the management for their further analyses of the nature of claims.
• Management and administration of a team handling property claims in a desk based role.
• Coordinated with Underwriters, Insurers, Solicitors and third parties for timely settlement of the claims.
• Dealt with complaints, queries and appeals with high quality customer service.
• Proactively managed complex and unusual cases related to travel claims by actively coordinating with the foreign offices of the company.
• Developed knowledge of insurance policy and relevant case law. Proficient in using ‘SOLUS’-software used by the company.
• Dealt with customers and handled extensive banking issues for them.
• Prepared daily reports of customer interaction and forwarded it to respective departments for further follow up.
• Proficient in using ‘ORACLE BASED: FINACLE’ - Universal Banking Solution Software.
• Advising customers on the investment plans in the fixed deposits after analyzing their income flow.
• Overlooked a group of 3 new recruits to enhance their expertise in marketing and management skills.
• Demonstrated flexibility by working in shifts at very short notice.
• Worked as a team leader for a team of 5 members to achieve set business and sales targets by motivating and organizing the action plans for the team.
• Developed relevant subject knowledge in order to deal with customer enquiries related to Banking Investment Plans.
• Scored the highest marks in the semi- annual exam conducted by the bank about the knowledge of the processes and applications.
Subjects: SEBI Act & Rules (Primary & Secondary Market), Project Finance, Pricing & Valuation of Equity, Economic Analysis, Industry Analysis, Company Analysis, Listing on BSE, Public Issues, Underwriting, Private Placement of Shares & Bought-out Deals, Book Building, Mutual Funds, Trading, Settlement & Surveillance, Derivatives (Futures & Options), Depositories & Dematerialization, Security Analysis and Portfolio Management, Fundamentals Analysis, Indices, Technical Analysis, Credit Rating, Foreign Exchange Market, Buyback of Shares, EVA, Role of Banks in the Capital Markets.
-Lancaster University Management School Subjects: 1. Quantitative Methods for Finance. 2. Foundations of Finance. 3. Principles of Financial Reporting. 4. Financial Markets. 5. Advanced Corporate Finance. 6. International Money and Finance. 7. Management Control Systems. 8. Financial Statement Analysis. Score: 2:2