Quality Analyst
Ge Healthcare - India
مجموع سنوات الخبرة :0 years, 0 أشهر
Performed and coordinated multiple quality control activities, ensuring that all policies and
procedures were always fully followed.
* Created key metrics and audit processes to ensure established goals were met.
* Develop and maintain Quality Assurance procedure documentation.
* Certified internal CMMI Auditor for Sourcing projects
* Lead RnR, Kaizen Campaign periodically there by introducing bell curve system for performance
analysis and Process improvement initiatives respectively
* Drive automation projects, test solutions and analyze the FTE Benefits
* Lead calibration and internal audit periodically and advises on the control activities Lead training
sessions and assessments, improve training material and methodologies
* Led Major projects on attrition control (reducedfrom 30% to 12.5%), Assets management,
VM/Citrix Licenses reduction- Cost reduction, Overall Quality Scorecard rating for all processes
improved to 99.95%
* As an EHS Spoc implemented 3 Kaizens for the site
* Publish Quality Dashboards & reports to Clients, Operations, Business Excellence team
* Performs VSM, RCA, CAPA activities
Developing systems and procedures for quality deliverables and training needs
* Calibration, Quality Dashboards, SOPs, Document controller Setting and evaluating protocols for
business deliverables
* Execution of train the trainer concept
* Evaluation check list created and executed for Sales Professionals
* Language and soft skill interpretation training for Sales Professionals
June’14 - Jan’16
* Involving in analyzing business requirement documents (ISO Audit) and technical specification
document and develop a test plan and test cases for testing the application
* Checking the data flow through the front end to a backend and used SQL queries, to extract the
data from the database
* Provide analysis support, proactively manage data and data sources, prepare periodic reports on
key company adoption and usage metrics and make a recommendation for improvement to key
stakeholders and monitor via the dashboard to measure KPI’s
* Managed and prepared QBR’s, Documentality and On-Site Analysis; Managed Fleets and
execution of SLA’s
* Led a continuous improvement project to improve the NPS score -Detractors :32% to 46%
* Responsible to meet targeted external calibration compliance score for all verticals -Emails, Calls,
Chat
Quality Advisor Convergys India Pvt Ltd, Bangalore