Ines Haouas

Responsible for diligently verifying complaints prior to escalation.
Preparing and presenting investigation reports.
Following up on unresolved customer cases to ensure timely resolution.
Providing support for resolving technical problems reported by customers.

Provided exceptional customer service by addressing inquiries and resolving issues promptly
and effectively.
Managed incoming customer calls and emails ensuring a high level of customer satisfaction.
Assisted customers in navigating the company's products and services, offering personalized
recommendations and solutions.
Collaborated with cross-functional teams to escalate and resolve complex customer
concerns.
Maintained accurate and detailed records of customer interactions in the company's CRM
system.
Contributed to improving customer service processes by identifying areas for enhancement
and providing feedback to the management team

I was part of a team that participated in the organization of FIFA World Cup - QATAR
2022 .
My mission within my team was :
Checking and validating all the Arabic translation and design of the different
functional area items of all the venues in Qatar.
Checking the Arabic translation and design of way finding items of all the venues in
Qatar.
Checking the Arabic translation and design of dressing items of all venues.
Making sure that the Arabic translation is in coherence with the conventional adopted
Glossary by the organization committee.
Ensuring a continuous dialogue with FIFA Organization committee in order to keep
the glossary up to date.
Keeping a margin of flexibility in translating terms that were not included in the
glossary.
Checking the design and the Arabic translation of the prohibited items (spectators,
media, ...).
Checking and validation the maps design of the eight official stadiums hosting FIFA
World Cup - QATAR 2023 - (ABS, KIS, ECS, AAS, ATS, LUS, AJS, 974).

-Websites' control and validation.
-Functional and integration tests.
-Compatibility tests among browsers.
-Responsiveness tests.
-Ensure that the built websites meet customer needs and specifications.
-Verification and validation of personalized websites.
-Work with developers to track backlog items.
-Attempt to duplicate reported defect and document findings.
-Discover bugs and report.
-Update testing documentation continuously for new hires