Infant Legion

Led HR Shared Services for APAC and China, managing operations for over
12, 000 employees while ensuring process accuracy, compliance, and
continuous digital transformation. Delivered workforce analytics and statutory
headcount reports to leadership, covering payroll accuracy, Employee Health
Insurance utilization, global hiring and terminations, vacation trends, and
contingent workforce insights. Managed highly sensitive PII data with complete
adherence to global privacy and security standards, supporting leadership with
confidential reports and ad-hoc requests.
Conducted process documentation and developed SOPs to drive
standardization and audit readiness. Facilitated internal HR training sessions
and supported the rollout of new programs and policies in collaboration with HR
Centers of Excellence. Acted as Regional SME for Attendance and Absence
Management across APAC, EMEA, and North America, ensuring accuracy and
compliance within global systems.
Served as Interim Supervisor for six months during a leadership transition,
leading the Shared Services team, maintaining service excellence, and achieving
defined KPIs. Collaborated with Corporate Communications to design internal
employee engagement materials such as newsletters, short videos, and
campaign visuals, fully aligned with corporate branding and communication
standards. Managed end-to-end HR operations for APAC and China, working closely with HR Business Partners, Compensation teams,
HR Directors, and HRIS.
Oversaw workforce transactions in SAP SuccessFactors and Employee Central, including hires, transfers, promotions, and
exits.
Validated and approved headcount requests in line with workforce plans and budgets.
Prepared and issued employment-related documents, transfer letters, and compliance paperwork.
Handled international transfers, bene ts, compensation, and leave administration while ensuring data integrity across digital
systems.
Maintained complete and accurate contractor and temporary workforce records.
Supported recognition programs, including Service Awards and Education Assistance initiatives.
Acted as escalation point for employee inquiries through HR Bot, MS Teams, and HR Service channels, ensuring SLA
adherence and consistent employee experience.
Achievements:
Served as SAP SuccessFactors focal point, managing 12, 000+ lifecycle transactions with 100% data accuracy. Digitized HR
documentation through DynaFile, achieving a fully paperless record system and 70% faster document retrieval. Designed
DocuSign e-signature work ows, reducing approval turnaround from ve days to 24 hours, improving e ciency by over 80%.
Partnered with IT and HR Core Teams to implement an HR Chatbot, enhancing employee self-service and reducing Tier-1
queries by 80%.
Built HR analytics dashboards that enabled data-based workforce decisions and improved reporting visibility for leadership.
Established HR Shared Services operations for China, setting governance and SLA models.
Enhanced onboarding satisfaction scores by 30% as D&I Ambassador and New Joiner Coach, while boosting overall C-SAT
and NPS ratings through proactive service delivery improvements.

Digital Management
Change
Managed end-to-end HR operations for APAC and China, working closely with HR Business Partners, Compensation teams,
HR Directors, and HRIS.
Oversaw workforce transactions in SAP SuccessFactors and Employee Central, including hires, transfers, promotions, and
exits.
Validated and approved headcount requests in line with workforce plans and budgets.
Prepared and issued employment-related documents, transfer letters, and compliance paperwork.
Handled international transfers, benefits, compensation, and leave administration while ensuring data integrity across digital
systems.
Maintained complete and accurate contractor and temporary workforce records.
Supported recognition programs, including Service Awards and Education Assistance initiatives.
Acted as escalation point for employee inquiries through HR Bot, MS Teams, and HR Service channels, ensuring SLA
adherence and consistent employee experience.
Served as Process Trainer for global and regional Learning & Development teams, delivering process, system, and functional
training to strengthen operational efficiency and standardization. Led FMEA (Failure Mode and Effects Analysis) and Value
Stream Mapping initiatives to identify inefficiencies and implement continuous improvement across global learning operations.
Managed escalations through SR Dash, SAP CRM, and E-Case platforms, ensuring timely resolution and high learner
satisfaction.
Functioned as the Quality Control SPOC for global publishing operations, reviewing and tracking errors to maintain accuracy,
compliance, and content integrity. Designed and implemented Customer Satisfaction (C-SAT) surveys to assess learning impact
and drive service quality improvements. Collaborated with global teams to enhance publishing workflows and ensure process
consistency across regions.
Managed the complete learning lifecycle for employees and global channel partners including planning, scheduling, and
executing both virtual and classroom training programs.
Partnered with HR Business Partners and stakeholders to identify learning gaps, forecast demand, and deliver targeted
capability-building programs.
Facilitated instructor-led technical and leadership sessions for employees across EMEA and AMS regions.
Oversaw event logistics, virtual training coordination, and learner communication to ensure smooth delivery and positive
participant experience.
Administered the SABA LMS and LCMS platforms, managing course publishing, content accuracy, and compliance
documentation.
Developed SOPs, user manuals, and governance materials to ensure process alignment and standardization across global
learning teams.
Achievements:
Delivered enterprise-wide learning programs aligned with global capability-building goals.
Streamlined publishing operations, improving turnaround efficiency by 25% through LMS optimization.
Led nine process excellence projects under FMEA and Kaizen frameworks, eliminating redundancies and standardizing best
practices across functions.
Generated over 270 Kaizen ideas, several of which were adopted enterprise-wide for measurable impact.
Authored and standardized global SOPs that strengthened compliance and governance standards.
Trained more than 200 team members across EMEA and AMS, improving process accuracy by 20%.
Received multiple performance recognitions including Star Process Champion (H1FY13) for process innovation and 4× Best
Buddy Awards for collaboration and teamwork excellence.

Acted as Interim Team Lead for a 24-member operations team, managing escalations, workload allocation, and service delivery
performance. Supported automation and quality assurance initiatives that improved turnaround time, reduced manual
dependencies, and strengthened process compliance. Coordinated client transitions, process documentation, and knowledge
transfer activities during service migrations. Collaborated with QA and cross-functional teams to streamline workflows and
enhance operational accuracy.
Handled end-to-end telecom operations for British Telecom customers, including new connection requests, billing resolution,
working line takeovers, and technical service escalations.
Ensured high-quality customer interactions and timely issue resolution while maintaining strong adherence to service-level
commitments.
Played a key role in documenting standard operating procedures and supporting continuous improvement projects focused
on efficiency and automation.
Achievements:
Maintained a 98% accuracy rate in billing and order management operations.
Reduced turnaround time and manual dependency by 30% through process automation and workflow redesign. Enhanced
team performance and SLA adherence while serving as acting team lead.
Recognized for demonstrating early strength in process improvement, governance, and cross-functional coordination -
forming a strong operational foundation for future HR transformation roles.