Kalpesh Pawar

Performed Enterprise Interface Builder (EIB) operations and managed
Robotic Process Automation (RPA) files in Workday to support data
extraction, integration and bulk updates.
Created and maintained organizational elements in Workday, including Cost
Centers, Job Codes, and Positions.
Processed various HR transactions Workday with a focus on accuracy,
compliance and timeliness.
Managed onboarding processes by creating new hire profiles in the HR
system and coordinating with cross-functional teams.
Collaborated with Talent Acquisition and department leads to ensure a
smooth onboarding experience.
Administered the probation confirmation process end-to-end, Including
tracking, follow-ups, approvals and system updates.
Supported professional development programs by coordinating educational
assistance for employees pursuing further studies.
Conducted background verifications and medical clearance checks as part of
pre-employment and internal compliance processes.
Handled exit procedures for resigning employees, including system
termination, documentation and distribution of departure paperwork.
Prepared and issued employment-related letters such as employment and
service confirmation letters upon request.
Responded to employee inquiries related to leave policies, payroll
discrepancies, and benefits administration.
Maintained employee records, including 1-9 compliance documentation and
personal file management.
Delivered regular and adhoc reporting for HR and business stakeholders to
support operations.
Conducted weekly audits on pending cases, provided feedback to members
and ensured continuous process improvement.
Led training programs for new joiners, conducted assessments, and
facilitated ongoing learning and development initiatives.
Coordinated daily work allocation within the team, conducted daily huddles,
and monitored task completion against deadlines.
Managed client requested ad hoc projects, ensuring accuracy, timeliness, and
post delivery documentation, including tracking of out of scope items.
Accenture is a multinational professional services company

Evaluated and approved credit card applications, ensuring compliance and
fraud prevention.
Managed fraud blocks by verifying transactions and escalating issues as
required.

Mahindra provides range of services
telecommunications
• Delivered top-notch technical support to customers, addressing inquiries and
troubleshooting issues.
• Managed billing queries, upselling opportunities, and network/device
troubleshooting.
• Demonstrated expertise in maintaining up-to-date product knowledge.

Provided global tech support for Norton Antivirus, assisting customers with
troubleshooting and installations.
Collaborated with cross-functional teams to resolve complex technical
queries.

• Managed end-to-end loan processes, including document collection,
verification, and coordination with banks and financial institutions.
• Assessed customer financial data, CIBIL scores, and eligibility to provide
tailored loan solutions while ensuring policy compliance.
• Demonstrated strong attention to detail in verifying customer documentation
and maintaining accurate records.
• Handled HR operations such as recruitment, onboarding, and payroll
coordination for internal staff.
• Promoted to Team Manager, leading Finance and HR teams to enhance
process efficiency and client satisfaction through streamlined operations and
team training.

• Started as a Finance & HR Executive, managing loan documentation,
customer verification, and HR operations including recruitment and payroll
coordination.
• Facilitated smooth loan processing by assessing CIBIL scores, analyzing
financial documents, and ensuring policy compliance.
• Promoted to Team Manager, leading a team of Finance and HR executives to
oversee daily operations and client management.
• Improved process efficiency, reduced documentation errors, and enhanced
customer satisfaction through streamlined coordination.
• Trained and mentored team members, driving performance and maintaining
high operational standards.