Guest service officer at VIP lounge “Grand Club
Grand Hyatt Doha
Total years of experience :7 years, 4 Months
• Check-in and Check-out guests
• Sending emails to the guests
• Responding to the all guests special requests.
• Provides all guests with his undivided attention, provide the best possible service.
• Ensuring the club lounge is properly maintained at all times.
• Stocks all the self-service areas, cleans up after guests, assists with food service preparation, and sets the area up for service and more.
• Keeps the club lounge running smoothly and does my best to make sure all guests leave satisfied
• Daly base prepare restaurant closing reports.( counting cash, take bunch reports from credit cards machine compare it’s with daily micros reports in case of difference write official explanation)
• Responsible for the guest registration process and communication of hotel services and promotions. Greeted and welcomed all guests in a pleasant and professional manner.
• Training of new team members. Internal & external communication.
• Calculations & offers of social private events.
• Special event set up and execution, promotional content.
• Restaurant & Bar attendant. Take and up-sell guest food and beverage orders.
• Recommending and serving of various F&B products, cleanliness of department.
• Provide courteous, professional and personalized service at all times.
• Answer the calls and receive and distribute the orders.
• Control the order performance including managing call-center and notary certification of the documents, Checking e-mails answer for income letters.
• Welcoming and greeting supplier, prepare all condition to have a deal with this supplier.
• Application of documents to the embassies, ministries and local authorities.
• Calculation and payment of tax, preparation and submission of monthly, quarterly and annual reports to state authorities.
• Reconciliation with suppliers and buyers. Accounting and payment of wages to employees of the company. Daily preparation of the accompanying sale documents.
• Coordination of the staff of the company in accordance with the instructions from the Top management
• Preparation of documents for export and import supplies( Germany, Italy, Netherland)
• The organization of accounting and taxation at the company, preparation and submission of reports.
• Preparation of documents for customs clearance at the border, logistic cargo support
• Preparation of financial and tax statements by Ukrainian standards.
• Documentation support at all stages of cargo movement advising drivers during the delivery in case of emergency.
• Monitoring changes in tax legislation, t raining of employees, writing technical specifications for IT-specialists.
