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Amir Youssef, App after sale

Amir Youssef

App after sale·Whish Money, head office

Lebanon

Bachelor's degree, Mangement Information System

Work experience

Total years of experience: 3 years, 2 months

App after sale

January 2025 - Present

Whish Money, head office

Beirut, Lebanon

January 2025 - Present

• Help clients and agents in everything related to the app(Visa card, cash out, ...)
• guidance The customer in the easiest ways to know how to send receive buy and pay
Company industry:
Banking
Job role:
Banking

App After Sale

January 2025 - January 2026

Whish Money

Beirut, Lebanon •Hybrid

January 2025 - January 2026

• Provided after-sales support to customers and agents regarding mobile app services,
including Visa card transactions, cash-out services, and digital payments.
• Assisted customers in navigating the application and resolving technical or service-related
inquiries.
• Guided users on sending, receiving, purchasing, and paying through the digital platform.
• Responded to customer inquiries and ensured timely resolution of issues to enhance user
satisfaction.
• Supported agents with operational procedures and service-related requirements.
• Educated customers on available app features and promoted efficient use of digital financial
services.
• Maintained high standards of customer service while ensuring compliance with company
policies and procedures.
Company industry:
Financial Services
Job role:
Sales

Customer Service & Web Developer

January 2025 - June 2025

Adawat

Beirut, Lebanon •Hybrid

January 2025 - June 2025

• Provided customer support and responded to inquiries, ensuring a high level of customer
satisfaction.
• Assisted customers in navigating and using the website effectively.
• Collected and analyzed customer feedback to improve user experience and service quality.
• Communicated with customers to identify their needs and recommend appropriate services
and solutions.
• Uploaded, managed, and updated products on the website, ensuring accuracy of descriptions,
specifications, and pricing.
• Edited website content and maintained product information in accordance with company
standards.
• Monitored website data and ensured products were displayed correctly and efficiently.
• Collaborated with internal teams to resolve customer issues and enhance website
functionality.
Company industry:
Construction & Building
Job role:
Customer Service and Call Center

Customer service & web developer

January 2025 - January 2025

Adawat

Beirut, Lebanon

January 2025 - January 2025

• Take feedbacks from customers, help them to use the website and communicate with them to take the best service
• Placing and editing products on the website in the correct way with specifications and other work inside it
Company industry:
Construction & Building
Job role:
Customer Service and Call Center

Owner

January 2025 - January 2025

Sugar Daddy

Beirut, Lebanon •Hybrid

January 2025 - January 2025

• Owned and managed daily business operations, ensuring smooth workflow and service
delivery.
• Developed and implemented business strategies to achieve sales targets and growth
objectives.
• Supervised staff, assigned tasks, and monitored performance to ensure productivity and
efficiency.
• Handled customer relations, resolved complaints, and maintained high levels of customer
satisfaction.
• Managed purchasing, inventory control, and supplier negotiations to ensure cost efficiency.
• Monitored financial performance, including budgeting, expenses, and revenue tracking.
• Promoted products and services through marketing and sales activities to increase business
visibility.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Salesman

January 2024 - January 2024

FourXOutlets

Beirut, Lebanon

January 2024 - January 2024

• Engaged with customers to understand their needs and provided suitable product
recommendations.
• Delivered high-quality customer service to ensure a positive shopping experience and build
long-term customer relationships.
• Consistently achieved and exceeded monthly sales targets, generating over $15, 000 in sales
performance.
• Identified customer requirements and promoted products effectively to maximize sales
opportunities.
• Maintained strong communication with customers to enhance satisfaction and encourage
repeat business.
• Handled customer inquiries, complaints, and ensured timely resolution to improve service
quality.
Company industry:
Sports & Outdoor Activities
Job role:
Sales

Supervisor

January 2023 - January 2023

Beirut way

Beirut, Lebanon

January 2023 - January 2023

• Managed and coordinated employee schedules, ensuring optimal coverage and productivity.
• Oversaw team performance, providing guidance and support to maintain high standards of work.
• Addressed and resolved customer issues effectively, ensuring satisfaction and maintaining positive relationships.
• Conducted regular evaluations and provided feedback to employees to improve performance and efficiency.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Engineering

Supervisor

August 2022 - January 2023

Beirut Way

Beirut, Lebanon •Hybrid

August 2022 - January 2023

• Coordinated and managed employee schedules to ensure adequate staffing levels and
operational efficiency.
• Supervised daily team activities and ensured tasks were completed according to company
standards.
• Monitored employee performance and provided guidance to enhance productivity and work
quality.
• Addressed and resolved customer complaints and issues promptly to ensure customer
satisfaction.
• Conducted regular performance evaluations and provided constructive feedback for employee
development.
• Supported staff in achieving targets and improving overall team performance.
• Ensured compliance with workplace policies, procedures, and service standards.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Engineering

Salesman

January 2020 - January 2021

Milano sports

Beirut, Lebanon

January 2020 - January 2021

• Gained valuable experience in sales, developing strong customer engagement and rapport-building skills.
• Presented and sold products effectively, consistently achieving high customer satisfaction.
Company industry:
Sales Outsourcing
Job role:
Sales

Salesman

January 2020 - January 2021

Milano Sports

Beirut, Lebanon •Hybrid

January 2020 - January 2021

• Developed strong customer engagement and rapport-building skills through daily interactions
with clients.
• Presented and promoted products effectively to meet customer needs and drive sales.
• Consistently delivered high levels of customer satisfaction through quality service and
support.
• Assisted customers in selecting suitable products based on their preferences and
requirements.
• Maintained a positive shopping experience by providing accurate product information and
guidance.
• Supported achievement of sales targets through active selling and customer follow-up.
• Handled customer inquiries professionally and ensured timely resolution of concerns.
Company industry:
Sales Outsourcing
Job role:
Sales

Product Packager

January 2020 - January 2020

Spinneys

Beirut, Lebanon

January 2020 - January 2020

• Packaged and prepared products according to quality and company standards.
• Arranged and displayed merchandise to enhance visual appeal and improve customer
attraction.
• Maintained organized product layouts to support smooth customer shopping experience.
• Ensured products were properly labeled, stocked, and presented in an orderly manner.
• Assisted in monitoring inventory levels and restocking products as needed.
• Followed hygiene, safety, and quality standards during packaging and handling processes.
• Supported sales performance by creating attractive and well-organized product displays.
Company industry:
Retail & Wholesale
Job role:
Management

Education

Lebanese International University

January 2024

January 2024

Bachelor's degree, Mangement Information System

Lebanon

My specialization takes 3 years to obtain the certificate

Lebanese International University

January 2024

January 2024

Bachelor's degree, management information systems

Lebanon

Almassar international

January 2019

January 2019

High school or equivalent, SE

Lebanon

My specialization takes 3 years to obtain the certificate

Skills

CONSTRUCTION MANAGEMENT

Intermediate

CONSULTING

Intermediate

CUSTOMER SERVICE

Intermediate

ECONOMICS

Intermediate

EDITING

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

MANAGEMENT INFORMATION SYSTEMS

Intermediate

SALES

Intermediate

SOCIOLOGY

Intermediate

WEB DEVELOPMENT

Intermediate

BUSINESS EXPANSION

Intermediate

COMPONENT SERVICES

Intermediate

COMPUTER LITERACY

Intermediate

LEADERSHIP

Intermediate

LIFELONG LEARNING

Intermediate

OPERATIONAL EXCELLENCE

Intermediate

PROBLEM SOLVING

Intermediate

Languages

French

Beginner

Arabic

Beginner

English

Beginner