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Iraklis Konstantinidis, Customer service

Iraklis Konstantinidis

Customer service·Champion Europe Group

Greece

Master's degree, MSc in Information Systems

Work experience

Total years of experience: 18 years, 11 months

Customer service

February 2013 - November 2013

Champion Europe Group

Greece

February 2013 - November 2013

Customer service
• Customer service, Sales.
• Cashier.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Mathematics teacher

January 1999 - November 2013

Thessaloniki

Greece

January 1999 - November 2013

1999- Mathematics teacher Thessaloniki
Teacher
• Courses to students for final examinations or earlier
classes.
• Courses to people who want particular help for their job in mathematics.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Branch head teller

April 2011 - December 2011

Millennium Bank BCP

Greece

April 2011 - December 2011

• Banking transactions, Branch's Cash management.
• Sales of bancassurance products, credit cards.
• Payrolls sales.

Company industry:
Banking
Job role:
Banking

Operations back office clerk

June 2007 - March 2011

Millennium Bank BCP

Greece

June 2007 - March 2011

• Checks administration (Traditional clearing), Cash
management.
• Internal mail supervisor North Greece.

Company industry:
Banking
Job role:
Accounting and Auditing

Waiter/staff manager coffee shop

January 2002 - December 2005

Prince café

January 2002 - December 2005

2002-2005 Prince café Thessaloniki
Waiter/staff manager coffee shop
• Appropriate service to customer.
• New staff training.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Customer service

January 2000 - January 2002

Scarpa Italia APS Calzature

Greece

January 2000 - January 2002

Customer service, Cashier.
• Sales.
• Storehouse manager.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Promoter of cigarettes & drinks

January 1999 - January 2000

Kazantzis & Bro S.A

Greece

January 1999 - January 2000

Promoter cigarettes & drinks
• Responsible for the appropriate staff and stand set.

Company industry:
Sales Outsourcing
Job role:
Sales

Retail shop clothes Salesman

January 1993 - December 1996

Clothing Manufacturing Company Thessaloniki

Greece

January 1993 - December 1996

Retail shop clothes Salesman
• Sales.
• Clothes production worker.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Assistant

January 1994 - December 1995

Building Cleaning Company

January 1994 - December 1995

1994-1995 Building Cleaning Company Thessaloniki
Assistant
• Cleaner of floors, carpets in commercial buildings.

Company industry:
Personal Care Centers
Job role:
Administration

Education

Hellenic Open University

October 2013

October 2013

Master's degree, MSc in Information Systems

Greece

Computer networks, Data structures & communications, Algorithms, Computer architecture, Digital planning and Software technology, Cryptography. Diploma thesis in calculation loss of elastic calls with multirate movement in uplink cell Wideband Code Division Multiple Access (WCDMA)

Aristotles University of Thessaloniki

October 2004

October 2004

Bachelor's degree, Applied Mathematics. Grade

Greece

GPA (percentage): 58%

GPA (percentage): 58%

Applied Mathematics

Skills

Data Integration
Expert
Data Integration
Expert
Data Analysis
Expert
Data Analysis
Expert
Customer Service
Expert
Customer Service
Expert
Office Operations
Expert
Office Operations
Expert
Customer Focus
Expert
Customer Focus
Expert
CASH
Expert
CASH
Expert
CASHIER
Expert
CASHIER
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RETAIL
Expert
RETAIL
Expert
SALES
Intermediate
SALES
Intermediate
Data Integration
Expert
Data Integration
Expert
Data Analysis
Expert
Data Analysis
Expert
Customer Service
Expert
Customer Service
Expert
Office Operations
Expert
Office Operations
Expert
Customer Focus
Expert
Customer Focus
Expert

Languages

English
Expert
Greek
Expert

Hobbies

  • computers