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Diana Amshah, Executive Secretary for GM

Diana Amshah

Executive Secretary for GM ·LA PLUS BELLE Trading & Constructing Compnay

Kuwait

Bachelor's degree,

Work experience

Total years of experience: 18 years, 9 months

Executive Secretary for GM

August 2022 - Present

LA PLUS BELLE Trading & Constructing Compnay

Al Kuwait, Kuwait

August 2022 - Present

Schedule meetings and appointments
Organize the office layout and order stationery and equipment
Maintain the office condition and arrange necessary repairs
Partner with HR to update and maintain office policies as necessary
Organize office operations and procedures
Coordinate with IT department on all office equipment
Ensure that all items are invoiced and paid on time
Manage contract and price negotiations with office vendors, service providers and office lease
Manage office G&A budget, ensure accurate and timely reporting
Provide general support to visitors
Assist in the onboarding process for new hires
Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)
Liaise with facility management vendors, including cleaning, catering and security services
Plan in-house or off-site activities, like parties, celebrations and conferences

Company industry:
Real Estate
Job role:
Management

Supervisor

April 2016 - October 2017

Little me preschool

Hawali, Kuwait

April 2016 - October 2017

• Manage caregiver resources effectively to ensure that they work as members of a team, have input into planning and have opportunities for improving their professional skills.
• Provide coverage for absent staff when required.
• Conduct staff meeting at least once a month and to support development.
• Provide feedback and input to the manager for annual appraisals on all the center employees.
• Maintain a safe and healthy environment for children and to create a relaxing and welcoming atmosphere.
• Regularly contact, and act as a resource for, parents and employees.
• Promoting and upholding all the Preschool’s policies including health and safety.
• Recognizing the responsibility of the roles and conducting themselves professional at all the times, being a role model for the staff team.
• Responsible for the special events, outing and visits.
• Responsible for the preparation and set up of the hall before and after the sessions.

• Responsible for providing high quality experiences and opportunities, ensuring that staff are properly deployed and offer appropriate stimulation and support to the children.

• Draw up and supervise the daily program of Pre-School activities and events.

• Responsible for implementing systems of observation and record keeping so that children’s attainment and progress is effectively and regularly assessed; to monitor the effectiveness of assessment procedures.

• Organize the key person system and to supervise staff on a daily basis; to be responsible for monitoring the quality of teaching; to undertake inductions for new staff and participate in staff appraisals and to identify in-service training needs; to ensure open two way communication with staff.
• Ensure records are properly maintained e.g. daily attendance register, accident and incident book.

• To liaise closely with parents/careers, informing them about the Pre-School and its curriculum, teaching methods and practices; exchanging information about children’s progress and encouraging parents’ involvement

• ensure that the Pre-School is a safe environment for children, that equipment is safe, standards of hygiene are high, safety procedures are implemented at all times and fire drills are regularly practiced; to ensure special needs of children are known.

• Liaise with the Management Committee, Children’s Social Care and other professionals as necessary and ensure that all legal and statutory requirements are implemented; to act as the Child Protection Liaison Person; to provide reports and attend meetings as required.

• Develop and implement all Pre-School policies and procedures, especially those on equal opportunities.

• Manage administrative duties associated with the role.

• Attend in service training and meetings as required.

• Run staff meetings.

• undertake any other reasonable duties as directed by the Chair of the Committee in accordance with preschool objectives

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Administration Assistant

November 2002 - March 2015

Federal express

Kuwait

November 2002 - March 2015

Company industry:
Shipping
Job role:
Logistics and Transportation

Administrative Assistant

January 2006 - January 2015

FedEx Kuwai

January 2006 - January 2015

Provide coverage for absent staff when required.
•Conduct staff meeting at least once a month and to support development.
•Provide feedback and input to the manager for annual appraisals on all the center employees.
•Maintain a safe and healthy environment for children and to create a relaxing and welcoming atmosphere.
•Regularly contact, and act as a resource for, parents and employees.
•Promoting and upholding all the Preschool’s policies including health and safety.
•Recognizing the responsibility of the roles and conducting themselves professional at all the times, being a role model for the staff team.
•Responsible for the special events, outing and visits.
•Responsible for the preparation and set up of the hall before and after the sessions.

•Responsible for providing high quality experiences and opportunities, ensuring that staff are properly deployed and offer appropriate stimulation and support to the children.

•Draw up and supervise the daily program of Pre-School activities and events.

•Responsible for implementing systems of observation and record keeping so that children’s attainment and progress is effectively and regularly assessed; to monitor the effectiveness of assessment procedures.

•Organize the key person system and to supervise staff on a daily basis; to be responsible for monitoring the quality of teaching; to undertake inductions for new staff and participate in staff appraisals and to identify in-service training needs; to ensure open two way communication with staff.
•Ensure records are properly maintained e.g. daily attendance register, accident and incident book.

•To liaise closely with parents/careers, informing them about the Pre-School and its curriculum, teaching methods and practices; exchanging information about children’s progress and encouraging parents’ involvement

•ensure that the Pre-School is a safe environment for children, that equipment is safe, standards of hygiene are high, safety procedures are implemented at all times and fire drills are regularly practiced; to ensure special needs of children are known.

•Liaise with the Management Committee, Children’s Social Care and other professionals as necessary and ensure that all legal and statutory requirements are implemented; to act as the Child Protection Liaison Person; to provide reports and attend meetings as required.

•Develop and implement all Pre-School policies and procedures, especially those on equal opportunities.

•Manage administrative duties associated with the role.

•Attend in service training and meetings as required.

•Run staff meetings.

•undertake any other reasonable duties as directed by the Chair of the Committee in accordance with preschool objectives

Job role:
Administration

Customer Service Representative

January 2002 - January 2006

FedEx Kuwai

January 2002 - January 2006

Provided and ensured a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
•Prepared, analyzed, and submitted documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation.
•Anticipated, identified, and resolve problems which could delay the timely release or movement of freight.
•Maintained relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advised customers on payment terms.
•Responsible for counter cash calculation, prepare it and send it to Dubai head office in daily basis.
• Resolved billing issues and ensure that invoicing and vendor payments are billed accurately.
•Completed accurate data input or corrections into computer files.
•Obtained payment on delinquent accounts and complete accounting adjustment forms for review.
•Resolved billing issues, coordinate post entry activity on customer's behalf.

Job role:
Customer Service and Call Center

Education

Arab Open University

October 2018

October 2018

Bachelor's degree

Pitman institute

September 2001

September 2001

Diploma, Executive secretary

Kuwait

High School Diploma Al Najat High School

January 2000

January 2000

Bachelor's degree

Kuwait

Pitman

Skills

Executive Secretary

Expert

Customs Regulations

Expert

Sales

Expert

Accounting

Expert

Customer Service

Expert

ACCOUNTANCY

Expert

ADMINISTRATION

Expert

BANKING

Expert

BILLING

Expert

CONFERENCES

Expert

CREDIT

Expert

CUSTOMER RELATIONS

Expert

CUSTOMER SERVICE

Expert

DOCUMENTATION

Expert

FORMS

Expert

marketing

Expert

materials

Expert

office administration

Expert

minutes

Expert

mail

Expert

outlook

Expert

order

Expert

purchasing

Expert

typing

Expert

operation

Expert

quotations

Expert

Executive Secretary

Expert

Customs Regulations

Expert

Sales

Expert

Accounting

Expert

Customer Service

Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Training
Preparing to Write Effectively to your Audience
online
Feb 2014
Communication Skills for The Workplace
Online
Dec 2013
Wrting Concisely and Accurately
online
Dec 2013
Dynamics Of Interpersonal Communication
Online
Dec 2013
What is Emotional Intelligence ?
Online
Jan 2014

Hobbies and interests

Reading and Swimming