Iranie Mercurio

Store Manager

Task: Reports to store manager, monitoring and coaching a team of sales staff to ensure that high customer service level, display standards and policy compliance are maintained, managing the induction and training of new sales staff, ensuring they gain the skills and attitude to be successful during their probationary period, Implementing policies and procedures as directed by the business to improve operational efficiency and ensure compliance, Delivering sales floor replenishment and availability of products from the back store areas on a daily basis, ensuring that 97% of product lines in the back store are displayed on the sales floor.

Task: Driving sales performance of own team to achieve set targets each month, Performance managing under achieving Sales Assistants and delivering sales gains from them, Regular checking of own area of the showroom and highlighting replenishment issues as they arise to the team, Ensures that 97% of product lines in the back store are displayed on the sales floor, Channeling product, pricing and commercial feedback from Sales Assistants and customers through Sales Managers.

Task: Implementing policies and procedures as directed by the business to improve operational efficiency and ensure compliance, monthly sales meeting to report sales achievement and give feedback to the upper management, effective implementation of promotions, layout changes and seasonal moves within showroom, Maintaining and promoting a culture of cooperation, professionalism and optimism within the sales team. Ensuring a positive attitude is always displayed.

Task: Monitoring and coaching a staff to ensure that high customer service levels, display standards, and policy compliance are maintained. Doing weekly and monthly store inventories making sure that food cost are always in line with the store budget, ordering and receiving of stocks, local store marketing and monthly competitors check.

Task: Preparing standard quality food, monitoring the production control of product, checking all the products if it is already lapse or not. Training new hired crew, serving with sincere smile to customer, carry out our tasks necessary for the efficient running of our restaurant including the maintenance of our high QSC standards.