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IRENE IDIAN, supervisor

IRENE IDIAN

supervisor ·kuwait Duty free

Kuwait

Bachelor's degree, Bachelor of science in Nursing

Work experience

Total years of experience: 10 years, 2 months

supervisor

October 2018 - Present

kuwait Duty free

Al Kuwait, Kuwait

October 2018 - Present

Sales Supervisor is responsible for guiding a sales team and making sure targets are met while delivering good customer service. Here’s a clear breakdown:

Team Management
• Supervise and support sales staff daily
• Train new employees and coach existing team members
• Schedule shifts and manage attendance

Sales Performance
• Set and monitor sales targets
• Motivate the team to achieve goals
• Track individual and team performance

Customer Service
• Ensure customers receive excellent service
• Handle complaints or difficult situations
• Support staff during busy periods

Store Operations
• Maintain store presentation and cleanliness
• Ensure products are well displayed and stocked
• Follow company policies and procedures

Reporting & Communication
• Report sales results to management
• Communicate promotions and updates to the team
Company industry:
Retail & Wholesale
Job role:
Sales

Cashier

August 2017 - Present

AL WAZZAN COMPANY

Kuwait

August 2017 - Present

Company industry:
Installation & Technical Services
Job role:
Accounting and Auditing

July 2013 - August 2013

STAR BUCKS COFFEE ( M.H Alshaya Co

July 2013 - August 2013

• Welcomed customers with a friendly demeanor, creating a positive first impression.

• Demonstrated attention to detail while preparing a variety of high-quality coffee beverages, ensuring customer satisfaction.

• Maintained inventory management by monitoring stock quality and expiration dates, contributing to a safe and efficient environment.

• Delivered exceptional customer service by actively listening to client needs and providing tailored recommendations, fostering loyalty and repeat business.

• Developed strong communication skills, essential for effectively conveying product knowledge in the safety apparel and equipment industry.

• Cultivated a proactive approach to problem-solving, ensuring a seamless customer experience in a fast-paced setting.
Job role:
Other

Sales Promoter

December 2014 - July 2010

B.R.F BRAZILIAN COMPANY ( SADIA )

December 2014 - July 2010

• Engaged with customers to understand their needs and preferences, enhancing customer satisfaction.
• Managed and promoted a diverse range of safety apparel and equipment, ensuring product visibility in the market.
• Developed and implemented promotional strategies to drive sales and increase brand awareness.
• Conducted product demonstrations and sampling, effectively showcasing the benefits of safety gear to potential clients.
• Provided expert advice and detailed information on product features, ensuring customers make informed purchasing decisions.
• Fostered strong relationships with clients, resulting in repeat business and increased customer loyalty.
Job role:
Sales

Branch Cashier

February 2008 - January 2008

SAMEER SAEED AND YOUSEF NADOUM GENERAL TRADING COMPANY BAKER GROUP OF COMPANIES ( Kanafany )

February 2008 - January 2008

•Processed various payment methods, ensuring accuracy and efficiency in transactions to enhance customer satisfaction.

•Issued receipts, refunds, and credits, demonstrating strong attention to detail and customer service skills.

•Managed petty cash and recorded expenses meticulously, showcasing strong organizational abilities and financial acumen.

•Welcomed customers with a friendly demeanor, fostering a positive shopping experience and building rapport.

•Maintained a clean and orderly environment, reflecting a commitment to professionalism and safety standards.

•Utilized strong communication skills to understand customer needs, positioning myself for a successful transition into safety apparel and equipment sales.
Job role:
Accounting and Auditing

Sales Associate

January 2006 - January 2007

CENTRO DEPARTMENT STORE

January 2006 - January 2007

•Greet customers warmly and provide expert assistance in selecting safety apparel and equipment tailored to their needs.

•Utilize strong communication skills to effectively address customer inquiries and concerns, ensuring a positive shopping experience.

•Demonstrate in-depth product knowledge to educate customers on safety standards and the benefits of various equipment.

•Achieve high levels of customer satisfaction by delivering personalized service and maintaining a professional demeanor.

•Collaborate with team members to optimize inventory management and ensure product availability for customers.

•Implement feedback mechanisms to continuously improve service quality and customer engagement.
Company industry:
Sales Outsourcing
Job role:
Sales

Education

San PabloNursing

March 2007

March 2007

Bachelor's degree, Bachelor of science in Nursing

Philippines

San Pablo Colleges, School of Nursing

High school or equivalent,

Skills

CREDIT
Beginner
CREDIT
Beginner
CUSTOMER SATISFACTION
Beginner
CUSTOMER SATISFACTION
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
FEATURES
Beginner
FEATURES
Beginner
HABILIDADES DE COMUNICACIÓN
Beginner
HABILIDADES DE COMUNICACIÓN
Beginner
HABILIDADES DE LA COMPUTADORA
Beginner
HABILIDADES DE LA COMPUTADORA
Beginner
LANGUAGES
Beginner
LANGUAGES
Beginner
MARKETING
Beginner
MARKETING
Beginner
PERSONNEL
Intermediate
PERSONNEL
Intermediate
SALES
Expert
SALES
Expert
office administration
Intermediate
office administration
Intermediate
Management
Expert
Management
Expert
Administration
Intermediate
Administration
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate
Sales Representatives
Expert
Sales Representatives
Expert

Languages

English

Expert

Arabic

Intermediate

Hobbies and interests

Cooking /Dancing

During our high school day in Philippines always we performed when theres a school activity.