Customer Service
Sharjah Golf and Shooting Club
مجموع سنوات الخبرة :10 years, 3 أشهر
Generating and managing incoming sales inquiries from different sources like Phone
calls, emails, chats, walk-in clients and referrals.
• In depth product knowledge and competition packages.
• Achieving monthly sales targets.
• Providing monthly report on the number of sales vs number of leads received.
• Identify and assess customers’ needs to achieve satisfaction.
• Maintains excellent relationships with client through superior customer service.
• Communicated sales promotions to members and non-members.
• Processed cash and credit payments rapidly and accurately.
• Identifying the customer's needs.
• Cold calling potential clients via telephone or email.
• Making appointments to meet new and existing clients.
Develop the performance enhancement plan, document performance, provide
performance feedback, and formally evaluate the work of staff members.
• Composed and drafted all outgoing correspondence and reports for managers.
• Oversee inventory and office supply purchase.
• Assumed ownership of team productivity and managed work flow to meet or
exceed quality service goals.
• Trained new staff members, ensure staff understands policies and procedures, and
mentor staff members on improved performance and professional development
• Implement safety standards and develop procedures to ensure compliance.
• Supervised various recreation and leisure programs, classes, activities, contractual
agreements, and special events, as assigned by the Recreation Director.
• Prepared monthly payroll for all staff.
• Respond to formal and informal employee grievances and prepares written
response; document causes for disciplinary action and initiate letters of reprimand
and formal recommendations for disciplinary action
• Attends staff meetings to report on respective programs and address departmental
issues
Scheduled and coordinated meetings, appointments for supervisors and managers.
• Maintains safe and clean reception area by complying with procedures, rules, and
regulations.
• Maintains continuity among work teams by documenting and communicating
actions, irregularities, and continuing needs.
• Contact potential or existing customers to inform them about a product or service.
• Purchased and maintained office supply inventories, always being careful to adhere
to budgeting practices.
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Keep records of calls and sales and note useful information
• Develop new filing and organizational practices.
• Create invoices and quotation according to the company requirements.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing
and faxing.
Brief Description: Major in