Server Support Engineer
Atlas
Total years of experience :18 years, 2 Months
Atlas client. Appling Patching, installing remedial Security updates, IT project build & deploy Desktops & Servers; Physical & virtual- Vsphere \ ESXi \\ Hyper -V environments. DR & Backups. Break-fix of Hardware. Installation & trouble shooting AD Group Policies, Teir1 MSQL admin, Networking fundamentals, Supporting Exchange, Sharepoint. Printer & Peripherals installations, Trouble shooting, DHCP \ DNS \ Active Directory. Updating low & High level documentation, participating within multi-tier Resolver Group meetings &VIP support.
WorldPay
Third Line. Pro-active ownership of IT Technical issues through to resolution including: Hyper-V, Windows 2008/2003 implementing patching, Migration & Multi Domains Support, Exchange mail messaging, E-mail security filtering. Providing Technical & security reports to Corporate VIP`s. Extensive trouble shooting of Servers. Supporting Windows 7 roll-out, Active Directory support, DNS, DFS, IIS, FTP, Hyper-V, MAC OSX, HP, DELL & IBM Servers and tape libraries, Backups, maintaining anti-virus on workstations, performing malware (virus) remedial actions. Also data storage, Mobile device configuration & user migrations, trouble shooting BAU live technical support activities including AD Group policies, user profiles incident resolution, Server management, patching, Encryption (RAS \ PGP). User training including process and associated documentation write-ups.
IT Projects, Win 7 Desktop & Server side support (HP \DELL) commissioning servers remedial Patching, incident resolution, storage, data backup and disaster recovery. Also site migration activities, plus all the necessary functions of BAU i.e. applying apps and security patches. Mission critical server operations, accomplishing 1st -3rd line service request resolution. Strong client focus on incident resolution and have undertaken large scale Patching, racking & data migrations out of hours within high scale, high availability live production estate
Govt mission critical secure IT Data Migration activities 24*7, within a high scale, high availability data centre environment, copying and sending media via secure process, NT Domains, security updates and patch deployment Project implementation, Server builds, Infrastructure & Desktop support, Wintel administration, Active Directory (inc Exchange & Backup systems e.t.c.), DNS, DHCP, GPO`s, PC imaging, Windows 7 & XP, keeping Anti-Virus update on PC`s, Bespoke & COTS Application support, VPN, login scripts, Wi-fi, share permissions Basic disclosure approved and Security Cleared (SC)!!
Largest independent production & television broadcaster within Europe.
Technical IT support of major offices including several data centres, plus many remote subsidiary customer office units. This included support of ITN, MUTV
English(1), Maths(1), Sociology(1), Biology(1), Chemistry (1)