Food Development Administrator / Warehouse Clerk
Jones The Grocer
Total years of experience :21 years, 0 Months
• Recipe standardization that includes method of preparation, images and templates with the support of Head Chefs
• Maintaining back of the house files on sharing website (Alfresco) in relation with own stores and partners
• Compiling additional files such as allergens info, glossary for training purpose and market list update in additional to the main recipes for new menu or special menu launch
• Application of ordering and receiving procedure at the warehouse
• Maintain a proper stock level to supply both own stores and partners
• Monthly warehouse inventory
• Reconciliation of suppliers invoices against Delivery Notes. Making sure that the price is on the agreed price
• Supplier’s invoices are posted in PACT accounting software on daily basis for 3 restaurant
• Preparing monthly outlet payments including supplier’s
• Monthly stock inventory and assuring it’s accuracy
• Dealing with existing and new suppliers for the new products needed by the outlets
• Input daily sales end of day reports from the outlets into Daily Sales Reconciliation
• Input the data from Daily Sales Reconciliation into PACT system
• Recording and verifying of outlets’ petty cash expenses
• Recording and verifying of cash deposits and credit card settlement
• Raising of LPO for outlet AMCs and other contracts
• Recording staff meal consumption and wastage report
Checking all the restaurants presentation and cleanliness
* Informing the latest issues during operational to staff and manager on duty
* Maintaining a smooth operational running
* Offering the guests regarding the daily promotion in the Restaurant
* Provide training about product knowledge and service issues to the staff
* Arranging schedule for all the staff
* Preparing the end of sales report for the main office at the end of every operational
* Outlet Manager as a direct superior
* Maintain the standard of service and food, cooperated with Chef in charge
* Managing outside catering and assisting guest on preferred menu available
Checking all the restaurants presentation and cleanliness
* Informing the latest issues during operational to staff and manager on duty
* Maintaining a smooth operational running
* Offering the guests regarding the daily promotion in the Restaurant
* Provide training about product knowledge and service issues to the staff
* Arranging schedule for all the staff
* Preparing the end of sales report for the main office at the end of every operational
* Reported to the Food and Beverage Manager as a direct superior
* Maintain the standard of service and food, cooperated with Chef in charge
* Coordinate tasks and work with other departments to ensure that the operational runs efficiently
* Work with management to ensure that hourly associates have the necessary resources to effectively
perform their jobs (e.g., supplies, equipment, and inventory).
* Ensure that hourly associates are trained on technical and service aspects of the job (e.g., food or
room preparation, customer service)
* Work with management to ensure that hourly associates clearly understand their job roles,
responsibilities, and performance expectations
* Address guest concerns, requests, or issues either individually or by enlisting the help of others (i.e.,
management and hourly associates)
* Give constructive feedback to hourly associates to help them do their jobs better
* Act as a “bridge” between management and hourly associates to facilitate department operation (e.g.,
keep managers appraised of hourly associate activities, issues, challenges, etc.)
* Enforce compliance with SOP (e.g., safety, department-specific procedures such as food standards)
* Collaborate with management to recognize and celebrate hourly associate performance contributions
(e.g., department-specific recognition programs)
* Collaborate with management to develop and carry-out ideas and procedures to continuously
improve department performance
* Conduct day-to-day shift or oversee department operation (e.g., conduct shift briefings, ensure shift
coverage)
* Serve as an individual contributor and department role model by performing technical or functional job
duties (e.g., check-in/out, food preparation, room preparation).
Checking all the restaurants presentation and cleanliness
* Informing the latest issues during operational to staff and manager on duty
* Maintaining a smooth operational running
* Offering the guests regarding the daily promotion in the Restaurant
* Provide training about product knowledge and service issues to the staff
* Arranging schedule for all the staff
* Preparing the end of sales report for the main office at the end of every operational
* Reported to Brand Manager as a direct superior
* Dealing with supplier
* Maintain the standard of service and food, cooperated with Chef in charge
Maintaining the standard taste of the drink
* Following the standard of hygiene and sanitation
* Performing quality control on the receiving or sorting product
* Arranging schedule for all of the Bartenders
* Giving any necessary correction regarding drink presentation
* Informing the servers regarding up sell items or sold out items
* Ensuring the tidiness of the Bar
* Checking the product expired date and following the FIFO standards
* Informing the latest issues during operational to staff, supervisor and manager on duty
Preparing hot and cold drinks
* Ensuring the quality of the sold items
* Practicing the mobility and flexibility to act as a Server or a Bartender in order
to keep the operational runs smoothly
* Checking the product expired date and following the FIFO standards
* Minimizing and controlling spoiled or breakage items
* Ensuring the cleanliness and tidiness of the Bar
Having a thorough understanding and knowledge of all food and beverage items in the menu and the
ability to recommend Food & Beverage combinations and up sell alternatives.
* Responsible for all side duties described in the job task check list and to complete all side work prior
to the opening and closing of the restaurant.
* Understanding all ingredients and prices of the food and beverage listed on the menu.
* Following the cash handling procedures and process all guest orders through MICROS/POS before
any dish or beverage is served.
* Handling guest enquiries in a courteous and efficient manner and report guest complaints or
difficulties to the Manager on Duty (MOD) if no immediate solution can be found and assure follow
up with guests.
* Performing all duties and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve overall objectives of this position.
* Performs any other duties assigned by the restaurant management.
* Greet customers, helps customers load order onto conveyor belt, determines customer's packing preferences, answers questions, relates information on special promotions, thanks members and provides prompt and courteous member service.
* Packs member orders into boxes and loads to a separate cart or flatbed. Checks packaging for tampering. Follows all safety and security procedures. Assists members loading orders into car when appropriate.
* Runs for items such as, merchandise, boxes, register supplies and item numbers as requested by cashiers to keep lines moving smoothly.
* Transfers items not on belt to separate cart or flatbed as cashiers scan them. Follows proper departmental procedures for performance of duties.
* Maintains cleanliness of register area and general front end area. Cleans spills and trip hazards immediately.
* Retrieves carts from parking area and return it to cashier area
* Performs related tasks such as set up and closing duties for the department such as, returning products, collecting paperwork, stocking registers and cleaning area.
* Greeting and welcoming customers upon entering the premise, bid farewell and invitation to return in the future once they are done with their necessity for the day
* Valet parking validation
* Attending phone call and engage in conversation with a proper manner based on SOP
* Listen to customer’s questions or concerns and provide answers or responses
* Provide information and promote certain products, merchandise, services, current or upcoming events
* Review or make changes to customer accounts on membership database
* Handle returns or complaints
* Record details of customer contacts and actions taken
* Review and select standard responses for answers or solutions
* Maintain knowledge of current sales and promotions, policies regarding payment and exchanges
* Create a better experience for customers by providing assistance and information, as well as dealing with inquiries or problems
* Help shoppers locate or choose products
* Familiar with the store layout in order to direct customers to the right departments
* Acquire knowledge of products in specific departments, such as dairy and frozen, non-food or dry food products, so that we can give customers meaningful product information
* Check shelves to ensure the cleanliness and product supplies are not running low
* Check product FIFO system
* Perform a routine temperature records, reporting to supervisor and maintenance department for follow up actions for any issues arise
* Year-end inventory in associate with accounting department
* Ensure that products show the latest prices, including any discounts or promotional offers
* Work on special promotions, creating displays or pointing out special offers to customers
* Participate in an in-house training
* Performed a weekly product presentation training in related with a new arrival products
* Consistently offer professional, friendly and engaging service
* Assist guests regarding menu items in an informative and helpful way trough a hotel extension
* Have full knowledge of all beverage lists
* Communicate with Chef in-charge for unavailable items or modification
* Deliver food and beverage in a timely and accurate manner
* Pick up orders efficiently from the kitchen
* Check outgoing orders for quality and accuracy of set up
* Have full knowledge of all menu items, garnishes, contents and preparation methods
* Follow hotel policies, procedures and service standards
* Follow all safety and sanitation policies when handling food and beverage
* Other duties as assigned
Attending 1 year diploma on Hotel as well as taking the second major of Travel business management. Presents and taking part on table manner and On the job training program as part of institution curriculum obligations to prepare for future work environment necessity.