Irfan Munir

• Manage Microsoft Azure Active Directory.
• Manage Microsoft O365 Admin Center.
• Manage Microsoft Teams Admin Center.
• Manage Microsoft Exchange Admin Center.
• Knowledge about SharePoint Admin Center.
• Research and identify solutions to software and hardware issues.
• Install and Configure Computer Hardware, windows operating systems, and applications.
• Talk clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue
• Coordinate and Support IT Equipment procurements.
• Troubleshooting system and network problems, diagnosing and solving hardware or software issues.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Installing, configuring, and maintaining servers and networks; perform server administration tasks, including
user/group administration, security permissions, group policies, print services.
• Perform routine/scheduled audits of the systems, including all backups.
• Maintaining the Client Call Log.
• Servers Maintenance Network Maintenance, comprising of the switch, cable layouts, and updating.
• Email Configurations and Backups
• IT Inventory Management
• OUs, Groups, and Implement Users Policy and Password Protections and resetting.

• Provide technical support for desktops, laptops, printers, and peripherals.
• Troubleshoot operating system, network, and application issues for 100+ end users.
• Manage user accounts, email configurations, and permissions through Active Directory.
• Ensure system security through antivirus updates, patch management, and backups.
• Document support requests and resolutions using \[ticketing system\].
• Assist in IT projects such as system upgrades, migrations, and hardware rollouts

• Installed and configured Windows & Linux systems for new employees.
• Resolved hardware and software issues onsite and via remote desktop.
• Supported Microsoft Office 365 applications, email, and VPN access.
• Conducted training sessions for staff on basic IT troubleshooting.
• Maintained IT asset inventory and coordinated with vendors for repairs.

• Handling Remote System Support and giving solutions for technical issues
◦ Provide proper resolutions for
IT Service Desk calls within assigned time period
• Microsoft Windows platform management and configuration.
• Providing advice on selection and purchase of IT equipment.
• Ensure Antivirus protection & solutions are maintained and updated.
• Exposure- Domain migration and Server -Client Administration.
• Provides Technical Assistance to Clients.
• Installation of Kaali and Ubuntu.
• Configure DHCP Server.
• Configure File Server.
• Configuration of Routers and Switches.
• Resolves clients technical issues on call or remotely.
• Installation and commissioning of Network facilities includes Routers, Switches etc.
• Installation and Configuration of Veeam Backup and Replication.
• Installation and configuration Symantec Backup.
• Adding Rules & Features in Windows Server 2012 R2.
• Managing inbound and outbound customer calls and queries in a timely manner as per SLA.
• Identify issues, customers needs, clarify information & provide solutions.
• System/Software Installation, Configuration & Troubleshooting.
• Configuration & Troubleshooting of Office 365.
• System/Software Installation, Troubleshooting.
• Network Troubleshooting.
• Follow process & procedures in line as per SLA.
• Working with ports, assigning for clients.
• Handling Servers, and hosting.
• CCTV Cameras Installation.
• Biometrics Installation.
• Firewall Installation and Configuration.
• Support Clients Regarding Networking, Hardware, CCTV and System Configuration.
• Installing & configuring Network Printers.
• Exposure- Network configuration- Client level.
• Handled Remote System Support Globally.