guesmi haythem

• Full administration of the Microsoft 365 environment as Global
Administrator: user management, security, governance, Intune, Exchange
Online, SharePoint, Teams, and Azure AD.
• Migrated the phone system to Microsoft Teams Phone: configuration,
integration with M365, and user support.
• Led the Windows 10 to Windows 11 migration project: planning,
compatibility testing, phased deployment, and technical support.
• Deployed and managed virtual machines for production and testing
environments.
• Integrated a custom infrastructure for a ticketing system in Dynamics 365:
configuration, workflow automation, and access security.
• Managed IT inventory: equipment tracking, database updates, and
hardware lifecycle management.
• Negotiated with vendors for hardware purchases needs assessment,
technical solution research, price negotiation, and order follow-up.
• Delivered employee training on applications related to construction project
management and estimation: prepared materials, conducted sessions, and
provided personalized support.

• Reimaged over 15 workstations per day for 3 consecutive weeks, using
efficient tools and procedures to ensure fast and accurate deployment of
operating systems and required software.
• Configured workstations and linked them to the appropriate servers,
following strict protocols to guarantee system security and stability.
• Coordinated with various IGA departments to schedule and perform
workstation testing, while maintaining up-to-date equipment inventory for
• Gestion de projets techniques
• Service client et assistance
informatique à distance
Sobeys.
• Delivered on-site service calls for DELL devices (laptops and desktops):
replaced and installed cooling systems, screens, webcams, motherboards,
hard drives, keyboards, and operating systems.
• Managed parts orders handled defective returns, and updated inventory
records.
• Installed servers and provided technical support for enterprise
environments.
• Performed service calls for major clients including Desjardins, Shell, and
Metro.
• Supported multiple organizations such as Commission scolaire de la
Capitale, Department of National Defence, and Canada Customs &
Revenue Agency.

• Performed testing on internal software to identify malfunctions and ensure
quality.
• Handled complex incidents and provided advanced troubleshooting
support.
• Documented interventions and applied solutions in the ticketing system.
• Executed workstation setup tasks in Active Directory and managed Group
Policy Objects (GPO).
• Deployed desktops, laptops, and other IT equipment using SCCM.
• Escalated issues to specialists when problems could impact deployment
timelines.
• Analyzed and diagnosed hardware and software issues to ensure system
reliability.
• Created tickets in the C2 Atom ticket management tool.
• Installed network printers and configured related settings.
• Drafted documentation related to administration, development, and
operational processes.

• Provided technical support to Desjardins users as a technician at
CompuCom, both remotely and on-site.
• Managed Windows 7 to Windows 10 migration projects.
• Utilized Active Directory and SCCM for system administration and
deployment tasks.
• Performed IMAC (Install, Move, Add, Change) operations for workstations
and peripherals.
• Oversaw inventory management and ensured accurate tracking of IT
assets.
• installed and configured client workstations and specialized devices,
including LANE 3000 payment keyboards.
• Converted booklet printers to USB and installed ATM workstations.
• Installed and configured network printers and related hardware.
• Drafted documentation for administration, development, and operational
processes.
• Supervised short-term projects with 2-3 technicians, delegating tasks and
ensuring timely completion according to client requirements.
• Trained new technicians to ensure smooth onboarding and adherence to
company standards.